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My Lennar ruckus stopped working. Please provide your technical support.

Ramesh

My ruckus device stopped working. Upon checking I can sense smoky device. I even tried to reset per ruckus operating manual. Nothing happened. Need your assistance to resolve this.

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Ramesh

Hi Ruckus admin, can you please provide your support on this ? I have not received any response from your team.

Jayavidhya

Hi @Ramesh

Hope you are doing well!

Please provide the below details for further troubleshooting steps.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on using below guide.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Ramesh

Jayavidhya,

Except power LED, none of the lights are on. I have switched ports too but no luck. It looks like entire unit is dead like other customers had experienced

Thanks,

Ramesh

Jayavidhya

Hi @Ramesh

Please provide the image of the RUCKUS ICX7150-C12P switch for further troubleshooting steps.

Here is where you can upload the image/photo

you can also drag it to the chat

Best regards,

Jayavidhya

Lennar Home Community

Ramesh

Can you download it and delete this? I dont want the general public to see this.

Jayavidhya

Hi @Ramesh

Thanks for the information provided.

Please share the image of the switch showing LED light status.

Best regards,

Jayavidhya

Lennar Home Community

Ramesh

Jayavidhya

Hi @Ramesh

Thanks for the information provided.

Based on the image you have shared, if the switch has green and yellow light, it means that the switch is stuck in boot mode.

Please follow the below steps to solve the issue.

1- Try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2- Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Ramesh

I have already tried reset using a paper click but nothing happened.

Now I am tryin software recovery as you suggested.

nicoledias

I need a new switch. I provided all of the necessary information and pictures over 6 months ago and no response.

imran.sanadi@commscope.com

Hi @nicoledias

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Ramesh which is very old and now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.