I tried different power cord, I tried to plug in to another outlet still no power
I do IT work, I know if there a power on the device
Hi Peterdomingo23
Thank you for reaching out to Lennar support . From the description I could understand that issue is related to switch not powering on
Could you please help us with below details ?
1. Is this a new installation ? Was the setup working fine before ?
2. Was there any power outage that occurred ?
3. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)
3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC)
4. Could you please let us know if the devices connected to the switch are working fine or are they down ?
Please login to the RUCKUS account and you can upload the image as shown in below picture.
Thanks
Yes it was working before, when I unplug the Comcast modem, suddenly the ruckus switch turn off,
there is no power outage
no light at all
Ack and Noted. Thanks for reverting back to us. Could you please upload the picture of the front and rear end of the switch here .
Hi @peterdomingo23
Greetings!!!
Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
From the case description, I could understand that your Switch is unable to get the power.
As Chandini mentioned, could you please share a picture of the front and back panels of the switch? Also please make sure that the ICX7150-C12P is plugged into a known outlet/power source.
Please let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
Lennar Home Community.
Thank you for the response.
We need to confirm with a picture as a part of our process.
Please share a picture of the front and back panels of the switch. Also, please ensure the ICX7150-C12P is plugged into a known outlet/power source.
Before uploading the photos, please log in to the RUCKUS account and you can upload the image.
Thank you again for your patience and understanding
Please try to reset the Switch once as described below:
1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.
2. Please try to press the reset button using a paper click or a small stick
Below is the Guide and Videos link for your reference:
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
If the reset doesn’t work, please plug your ICX-7150-C12P Switch into a power outlet and send us a picture of it showing the light status and power outlet. Please refer to the below picture as an example.
Thank you again for your patience and understanding.
I have the same problem. What was the resolution?
Hi @kvamshi
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well
As this case is raised by @peterdomingo23 which is now closed.
I will assist you on your own post you raised on the forum.
Thank you again for understanding.
RUCKUS Lennar Home Community.
I have the same issue, no power to ruckus.
Hi @Nrokosa
As this case is raised by @peterdomingo23 which is old and now closed.
To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.
