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Power outage caused rukus system to no longer work

jcsny18

As stated above a power outage caused my system to no longer work I've scored this forum trying to reboot my APs and have even attempted to access and troubleshoot the ICX box. I've hit a roadblock as none of the passwords or usernames working, I am unsure of how to use the other methods to gain access to the unleashed browser, and terminal prompts using my MAC haven't gotten me anywhere. I am not able to connect via a wired connection and am using

My ICX IP address is 192.168.1.211 according to 3rd party IP scan apps

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Vásquez_Fer

Hello @jcsny18

Hope you are doing well !

Could you please let me know the following information :

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Please check the following guide that have the most common admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Example "open terminal":

Telnet:

nc 192.168.1.211 23

SSH:

SSH admin@192.168.1.211

Check as reference How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Best Regards

Fernando Vasquez

jcsny18

Here is a picture of my ICX 7150-C12P

SYST-Green

PWR-Green

under the status lights STAT is also Green

Image 1.jpg

the hyper link you gave denoting the lights is almost completely opaque and I can't see what its describing so hopefully the above picture I took is helpful.

Opaque picture for reference: ICX Schematic.JPG

jcsny18

SYST-Green

PWR-Green

under the status lights STAT is also Green

Vásquez_Fer

Hi @jcsny18

Hope you are doing well !

The switch seems to work normally based on the color lights, please check the following methods to access the switch remotely.

Check the following guide that have the most common admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Example "open terminal":

Telnet:

nc 192.168.1.211 23

SSH:

SSH admin@192.168.1.211

Check as reference How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices" at the end is option for "MACs"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Let me know if you are able to get access

Best Regards

Fernando Vasquez

Post Edited

jcsny18

I am able to get to the login page now but none of the aformentioned password user name combinations work Screen Shot 2023-05-10 at 2.02.18 PM.png Screen Shot 2023-05-10 at 2.03.09 PM.png

imran.sanadi@commscope.com

Hi @jcsny18

Thank you for the response and the information you shared.

Please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

jcsny18

none of those combinations work as stated before

imran.sanadi@commscope.com

Hi @jcsny18

Thank you for the response.

If you are unable to validate any credentials to get access to the Switch on a web browser, please try to access your Switch via CLI (SSH or Telnet).

I would suggest using Windows Laptop/PC. Below is the guide link explaining the process to get access to the CLI.

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you have a MAC device, please try the below process. (Also mentioned in the above link and please refer to the below screenshot)

Example "open terminal":

As per the login screenshot you shared, your Switch IP is 192.168.1.182. The commands will be as below .

Telnet:

nc 192.168.1.182 23

SSH:

ssh admin@192.168.1.182

ssh super@192.168.1.182

Passwords can be: Lennar or sp-admin or Ruckus1 or other default passwords shared in the previous post.

Please confirm if you are able access the CLI and share the screenshots if stuck at any step or error (if any). Let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.