Arris surfboard in my Lennar home went bad, previous one was modem/router. New one is just a modem since I assumed ruckus was a router? Wi-Fi isn’t working with new modem, so do I need a modem/router combo instead? Thank you.
Hi @Chrisg
Greetings!!!
Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
As per the case description, I could understand that your RUCKUS setup is not working after connecting a new modem.
Yes, you need Router or Modem-Router combo from your ISP (Internet Service Provider) connected to the ICX-7150-C12P switch. And from the 12 Switch ports, you could connect your devices such as Access Points, smart devices, wired ethernet cables for your laptop/PC, etc., It doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. RUCKUS only has a Switch and Access Point in the Lennar home setup.
Please refer to the short guide link below about how to connect the devices as a reference:
Most common Setups for Lennar homes users:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106
Please let me know if you have any queries in this regard.
Thank you again.
Best regards,
Imran Sanadi
Lennar Home Community.
Thank you, I’ll return the modem and get a modem/router combo, thank you!
Thank you for the response and the update.
Yes please. Using a Modem-Router combo device will resolve this issue.
We appreciate your time and patience on this case.
Have a great weekend ahead!!!
Thank you again for contacting RUCKUS Lennar Home Community.
