nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Not working

gpatel17

Hello my ruckus is not working properly. When connected to the Verizon Fios router directly I have internet connection However when connecting to the ruckus access points it is not working.

Find more posts tagged with

Accepted answers

All comments

sanjay_kumar

Hi @gpatel17

On the "Internet" page, are you seeing the Green "right" icon for Gateway, DNS and says "Connected" for Internet?

If not, please ensure that you have the correct ISP settings under Admin & Services >> System >> IP Settings >> Gateway Mode

Sunil_Acharya

Hi gpatel17

Greetings,

Before connecting the Ruckus AP directly to the router. Please connect the PC to the same port and use the DHCP option to receive the IP address and check if the PC is receiving the internet.

Please make sure the AP is running in standalone version.

Please connect the AP to the same port and login with default credentials.

username/password ---super/sp-admin and configure the SSID under configuration >> Radio 2.4G and Radio 5G>> save the configuration

Under Configuration>> Internet>> Select the IPV4 connection modeas DHCP and IPV4 DNS as Auto option >> Update settings.

If you want to use AP as DHCP server you could configure under configuration >>local subnet.

Please connect to the SSID and check if user is able to receive the ip address and connect to the internet.

Regards,

Sunil Acharya

gpatel17

Hello thank you for your message. I’m not sure what is being asked here. I’m sorry I’m not that tech savvy.

gpatel17

Hello I have a MacBook, which does not have an Ethernet port. Are you saying to connect the ruckus to my computer via cable?

sanjay_kumar

Hi @gpatel17
What Sunil meant was to connecting the cable from your PC to the same port on the Router (where the AP is connected) and check if the PC is able to get the internet.

By any chance do you know if the AP is running on Unleashed version or Standalone version?
Are you able to access the AP GUI?
We might need few details if you have access to the GUI.

gpatel17

Can you please explain how do I get to unleashed api gui page ? I am trying to connect to ruckus api via my laptop but not sure the url. I tried unleashed.ruckuswireless.com or 192.168.0.1 but none of them worked.

I am able to connect to internet through my router or connecting router directly through laptop and it worked

sanjay_kumar

Hi @gpatel17

If you are connecting the laptop to AP via wifi, then follow the below steps:
1. Turn on the Wifi on laptop.
2. Connect to the SSID, for example "Configure.me.x.x.x.x" with no password (When the AP is set to factory default) or any configured SSID on the AP.
3. Once connected open the browser and access "https://unleashed.ruckuswiress.com or the default IP 192.168.0.1 or the IP obtained from DHCP.

If you are connecting the Laptop to the Ethernet port of the switch\router:
1. Set the IP of the Laptop to same IP subnet\network as AP's (ex 192.168.0.10 if the AP is in default IP network).
2. Make sure you are able to ping the AP's IP address.
Then follow the same instruction from point 3 as above.

gpatel17

Hi thank you for your response. I just tried this and it is still not working. When connecting directly to the Verizon router I have full internet. When connecting to the ruckus access points I don’t have internet.

sanjay_kumar

Hi @gpatel17
Are you able to login to the AP GUI via browser?
If yes, can you share the screen shot of the "Internet" tab?
I would like to see the below parameters
Green "right" icon for Gateway, DNS and says "Connected" for Internet