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Request RMA for ICX 7150 switch

DBialt83

I'm not sure how this forum works. I have the ICX 7150 switch that won't power up. I've tried resetting and connecting my pc to the console using putty but I can't get the switch to power up. I'd like to request an RMA. I'm not able to load a picture. I've included my pic.Picture of my device plugged into wall

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Jayavidhya

Hi @DBialt83

Greetings of the day,

Based on the image you have shared, it seems your switch is not responding, this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community

DBialt83

I can't start a chat. It keeps saying that I'm incognito but I'm not. I'm logged in but can't start a chat or create a request for an RMA.

This system is so confusing. Can you please help me?

Jayavidhya

Hi @DBialt83

For detailed understanding of the issue please share the screenshot of the error you are getting while opening the link.

Best regards,

Jayavidhya

Lennar Home Community

DBialt83

I get this message when I click the CHAT tab on the right side of the screen. I am logged into Rukus and I am not incognito.

Dan

Jayavidhya

Hi @DBialt83

Please try using the below link and click chat now where you can start a chat or request for RMA.

https://support.ruckuswireless.com/

Best regards,

Jayavidhya

Lennar Home Community

DBialt83

I still get the same message. If I don't log in, I don't have a Chat Now tab and when I do, I get the error message from my last reply. I am not incognito. I do not know what private mode is.

This issue has taken a week so far and I've gotten nowhere. I have a R510 access point that has never worked but I want to get this issue resolved first.

Jayavidhya

Hi @DBialt83

Seems like you are having issue with your browser. Please try updating your browser or try using the link in another device.

Best regards,

Jayavidhya

Lennar Home Community