Ruckus icx 7150-c12p (Lennar Homes) Stopped Sending Power

Question

About 3 weeks ago I experience a power outage for the 1st time in 5 years.  Everything came back up except the power coming from my Ruckus icx 7150-c12p device that goes to devices like my Ring

The icx unit itself seems to be on because I see green lights, but the outputs for power seem to be inactivated

What should I do to fix it?  Do I need to replace the unit?  is there technical support that can help me fix it?

Please let me know

Thanks!

Yarenis · Answer

Hi @maurin21

Let me move the post to the Lennar Homes forum.

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community Moderator

Chandini · Answer

Hi Mauri

Ack and Noted.

Refer the below link. This a post where Imran in helping the customer with speed issues on model 7150-C12P.  He has shared lot of links with regard to troubleshooting and accessing your device.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Slow-internet-speeds-on-ICX-7150-C12P/td-p/54348

I hope this helps.

Thanks

Mauri21 · Answer

In ports 1-2, where the power needs to come out to go to devices like my Ring, there are no Amber Lights

However, I can see Amber lights in ports 8, 10, and 12.  These ports go to a Samsung Smart Things device, a KEVO device, and a Luttron device.