Technical Assistance on your Ruckus Wireless /Switching

Question

After changing the internet provider from at&t to comast and plugging in the ruckus box to Comcast modem, I cannot login to Ruckus unleashed and none my Smart home devices are connected to the Wi-Fi.

imran.sanadi@commscope.com · Answer

Hi Nagavalli

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that you are unable to log in to RUCKUS Unleashed after changing ISP.

Could you please let me know?

* How many Access Points do you have?
* Are the APs (Access points / WAPs) powered up? Could you see any lights on it? (Please refer to the below picture). Please share a picture showing the light status of your AP.

* Please make sure that the cable from the Switch to the Router is connected to 1 of the 12 ports and Access Point cable also connected to same 1 of the 12 ports. (Please refer to the below picture)

Please refer to the below setup guide just as a reference:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.