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AP CTL light keeps blinking really fast

Dhillon

Hi All,

My WLAN got disabled, and I did a factory reset of ruckus switch and 3 APs (R510). All the 3 APs have solid green power light. Two of the APs have fast (2x) blinking green light, which means “Receiving configuration or image upgrade.“ third AP has a slow blinking green, which means “network problem, can’t contact unleashed master”. There is no master AP at this point as I factory reset all of them. Switch seems to be working from the green lights it has.

it’s been 3 hours since all these lights are going in this mode. It’s a Lennar home, and everything has worked fine from last 3 years. Switch’s firmware is latest as I did upgrade yesterday through app. Not sure about AP though.

Any help is appreciated.

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Accepted answers

simon_louis

Hi Dhillon,

Kindly refer to the below link to understand the AP led status ::

https://support.ruckuswireless.com/articles/000001629

For Unleashed:https://docs.commscope.com/en-US/bundle/unleashed-200.10-troublshootingref/page/GUID-738984DA-2A47-4E71-A690-B6DF9023AA50.html

How are these AP's managed is it through any controller or they are standalone AP's?

If you are using any controller, have you specified the ip address of the controller on these AP's to connect?

Can you try to SSH into the AP and collect the output of get version?

Regards,

Simon Louis

Dhillon

Thanks for your response, Simon

So, it seems my AP (which was previously my master AP) is unable to become a master AP now. All 3 APs are connected through POE of Ruckus switch icx 7150-c12p. Do i have to specify IP in this case? They were connected and working before.

Will try SSH into it today. Will turn the other two APs off I think.

Dhillon

Somehow 5th time factory reset worked for AP. Unplugged other APs, just kept one connected to switch, and factory reset it. Appreciate your help

sanjay_kumar

Hi @Wysheer

Blinking CTL light means it is trying to connect to the Master.
We have to check from the CLI and see what is happening between the AP and Master.

Some basic troubleshooting which you can take care yourself is as below:
1. Check the Software release notes and see if the Ap model is supported. If the Master and new AP is on same model then ignore.
Login to the new AP CLI and check the below details:
1. use command "get director" and check the status of the below info
AP is under management of ZoneDirector: <Should have the Master IP address>
Currently AP is in state: <Should be in RUN state>
2. Use command "get version" and make sure that the AP is in either standalone version (like, 104.x, 110.x or 114.x) or on the same Unleashed version.
3. Use command "get countrycode" and see if the country code is same in Master and Member AP.
4. Make sure the AP is able to ping the Master AP's IP.

If you still have issues, then opening a support case will be good idea as we might need to troubleshoot further on this.

All comments

simon_louis

Hi Dhillon,

Kindly refer to the below link to understand the AP led status ::

https://support.ruckuswireless.com/articles/000001629

For Unleashed:https://docs.commscope.com/en-US/bundle/unleashed-200.10-troublshootingref/page/GUID-738984DA-2A47-4E71-A690-B6DF9023AA50.html

How are these AP's managed is it through any controller or they are standalone AP's?

If you are using any controller, have you specified the ip address of the controller on these AP's to connect?

Can you try to SSH into the AP and collect the output of get version?

Regards,

Simon Louis

Dhillon

Thanks for your response, Simon

Will try SSH into it today. Will turn the other two APs off I think.

Dhillon

Somehow 5th time factory reset worked for AP. Unplugged other APs, just kept one connected to switch, and factory reset it. Appreciate your help

Wysheer

Hello! i have the same problem. Mine started when changed the country code from US to AR.

I have 2 APs Standalone, did the change only in one. Now i have the the other unplugged.

I made 6 factory resets already. How much time have you leave the APs after each reset?

Any thoughts? Thanks!

Dhillon

Hi, its been some time, I dont remember exactly, but I did leave it for a long time. It was not because of the multiple reset, its just that i wasnt giving it enough time after reset I think. Hope it helps.

sanjay_kumar

Hi @Dhillon

Probably it was taking more time to establish the connection with the Master. I hope it is working fine now. Feel free to let us know if you need any more assistance.

Wysheer

Thank you for the replies!

With fast blinking I didn't have any chance. So I connected the other AP that acts as master and now the blinking is slow. But it doesn't connect