AP power light is always red

Question

Hello. Our downstairs access point power light is always red. The one upstairs works fine. We’ve tried to reset it and it doesn’t do anything.

sanjay_kumar · Answer

Hi @TiffanyLeathers 
Have you tried using a different power source\cable\port just to ensure that the AP is getting enough\proper power?

If yes, then please raise an RMA by contacting our support team from the below link.
https://support.ruckuswireless.com/contact-us

Dickson · Answer

Hello Tiffany,

I believe we need RMA on this AP, please log a case with us for RMA if you have support contract.

Thanks,

Dickson