I'm trying to log in on my unleased app on my iphone and it is not working or allowing me to log in through the phone. I checked and tried to reset my PW and its still telling me I'm giving the wrong answer to the security question.
I am trying the same thing and my unleashed app tells me I'm not connected to unleashed network..
Hi @kbitting
Please follow the below guide for better understanding of the unleashed app.
Here is a short video how to enable password recovery :
https://www.youtube.com/watch?v=b-x1yubIXkY
If you need a factory reset and re-configured from 0
https://www.youtube.com/watch?v=vFD_ByQWGH0&t=29s
Reset process minute : 2:36
https://www.youtube.com/watch?v=j8I5aVwMNMg&t=230s
Mobile APP
https://www.youtube.com/watch?v=L_oAReVK1qo
Ruckus Unleashed Set-up using your Mobile
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086
Best regards,
Jayavidhya
Lennar Home Community
Hi,
So the links are great. The problem is that they are asking me to answer my security question which I did but it is still telling me that the answer is incorrect when I know it isnt. What do I do because I want to rename the network and change the PW.
Can someone give me a call?
This was not helpful. I am on my ruckus network but the app nor the browser admin link is recognizing that I am on the network.
Hi @lll04
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well.
As this case is raised by @ankitpat86
To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.
Thank you again for understanding.
Imran Sanadi
RUCKUS Lennar Home Community.
