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SWITCH R510

Ruckususer1

Hello,

My internet connection though Ruckus is getting very slow speeds and cutting out for over a month now. I have researched for hours on here and I have been trying to trouble shoot using this forum with no luck so far.

Under rogue devices in the dashboard I can see all of my neighbors WIFI's being listed to mark as known or malicious. I also see the internet name connected to my Xfinity router listed on here trying to connect to my AP's.

When I bought my home I was advised I can manage everything through my app. I have used google chrome PC to check the dashboard and I do not have access to another computer looking at these steps it seems I need access to a different type of PC to troubleshoot my possible switch issue?

I am not sure how to verify the Mac address matches the IP Address that is currently set to manual on the dash board. On the Ruckus router there is a sticker that is listed the MAC address provided but I am not sure if this is to this same IP address.

Thanks. AP MAC.jpg

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Jayavidhya

Hi @Ruckususer1

Please let us know if you can see the switch that you are trying to access in the tab from the dashboard.

Best regards,

Jayavidhya

Lennar Home Community

Ruckususer1

No, I cannot see the switch.

Jayavidhya

Hi @Ruckususer1

You need to gain access to the Switch, if you are having issue with the IP address, try via console and upgrade the Switch to the code 08095g, upgrading both partitions to the switching code file named SPS08095gufi.bin, you can run the show version commands to confirm if your version is lower than 08080, and if that is the case you need to upgrade twice from the code you are to 08080f using the Image file SPS08080f.bin and the boot file named spz10114.bin, the from 0808f to 08095g UFI using only the image file named SPS08095ufi.bin for both partition primary and secondary.

1:Try to find the Switch IP address, by wiring the computer to the Switch(hope windows) use any of the yellow ports

2:Run the IP scanner.

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3:Gain access to the Switch via SSH(maybe SSH do not work if you are running an old code), Telnet or console(with console the IP address is not necessary)