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Ruckus has no power. Case #01424224 - Says to get support from forum. No luck yet.

JC04

My Ruckus has no power, no lights of any kind. I have plugged it into many functioning outlets to make sure. How do I get a replacement? Can I get a replacement? Do I need a replacement?

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Accepted answers

Jayavidhya

Hi @JC04

Please follow the below steps to find the root cause of the issue.

Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

3- Make sure it is plugged into a well-known outlet/power source

4- Are the Access Points R510 powering up?

5- Are you having any connectivity issues like webpage not loading or slow connectivity.

Best regards,

Jayavidhya

Lennar Home Community

All comments

Jayavidhya

Hi @JC04

Please follow the below steps to find the root cause of the issue.

Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

3- Make sure it is plugged into a well-known outlet/power source

4- Are the Access Points R510 powering up?

5- Are you having any connectivity issues like webpage not loading or slow connectivity.

Best regards,

Jayavidhya

Lennar Home Community

JC04

I have great internet access, the Ruckus is not connected at all, I have removed it. There was no power coming to the device. I have plugged it in to several locations, absolutely no lights come on.

Jayavidhya

Hi @JC04

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

Saustgen

Jay ahida

I am trying to open a new case but do not have the serial number so it will not submit. How can I submit without serial number?

imran.sanadi@commscope.com

Hi @Saustgen

Greetings!!!

Thank you for contacting Lennar Home Community.

Please open a post from "RUCKUS Support from Lennar Homes" from https://community.ruckuswireless.com/

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Saustgen

I tried to submit a new case but I do not have a serial number. How can I start a new case wo serial number?

modcarparking

If your Ruckus device isn't powering on, try using a different power adapter or reset the device. If there's still no power, check if it's under warranty. If so, contact Ruckus support for a replacement. If out of warranty, you may need to purchase a new unit.

imran.sanadi@commscope.com

Hello @modcarparking

Greetings!!!

I hope this message finds you well.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

modcarparking

If your Ruckus device has no power or lights:

Check the power adapter and cable.
Try a reset (hold the reset button for 10-20 seconds).
If still not working, contact Ruckus support for a replacement, especially if under warranty.

imran.sanadi@commscope.com

Thank you for your suggestions @modcarparking

modcarparking

If your Ruckus device has no power or lights, try these steps:

Check the power adapter to ensure it's working.
Reset the device using the reset button (if available).
Contact Ruckus Support to check if it's under warranty and request a replacement.

If it's out of warranty, you may need to buy a new one.