My Ruckus Hub has no connection and is un operable oh, how do I get a replacement?
Hi @Cassandra12c
Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.
Best regards,
Jayavidhya
Lennar Home Community
I’m unable to send a picture how can I do that?
For better understanding, please follow the below steps to confirm the issue.
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...
3- Make sure it is plugged into a well-known outlet/power source
4- Are the Access Points R510 powering up?
5- Are you having any connectivity issues like webpage not loading or slow connectivity.
I’m having no connection issues. My Internet is fine. Spectrum has been out to check the speed. There’s only two lights that are on the hood of a green light and a yellow light and there is static in the plug port. I have troubleshoot it reboot it this component in the steel is no activity. No lights are on the access points either.
I’m not IT tech savvy I’m honestly going to require s tech to come out or a replacement
Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.
I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged. We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.
For replacement
