ICX-7150 Not Working

Question

My ruckus ICX 7150-C12P Stopped working and stop sending power to the APs. We have rebooted it several times, restarted the program, connected our phone to restart the program-and still, no lights are flashing! We need a new product ASAP!

Jayavidhya · Answer

Hi @sdtelmc

Thank you for the details provided. Since the console access of the switch is not responding, this unit must be RMA (return merchandise authorization) means replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

Chat direct access Link:
https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community

sdtelmc · Answer

After we connected it, there still isn’t any lights.  We even hired an associate with more IT experience and he wasn’t able to do it. Please do not close this case. Please ROM.

Jayavidhya · Answer

Hi @sdtelmc

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to  USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community