I have an ICX 7150-C12 that will not power on. S/N is FEK3233N0KV
How do I get and RMA?
Hi @mpuhalov
For better understanding please follow the below steps to confirm whether the switch gets powered on or not.
1. Please connect the switch to the power outlet and check if its still not powered enough.
2. If the switch is not powered on yet, then please share the panoramic picture of the switch while it is connected to the power outlet.
Best regards,
Jayavidhya
Lennar Home Community
I have had a failed switch for over 4 weeks and cannot get any response from anyone on how to get an RMA.
Why is this so difficult?
1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html
2- Make sure it is plugged into a well-known outlet/power source
Best Regards
Fernando Vasquez
This is the third time I have answered these questions...are you not receiving my replies?
Switch is plugged in using a verified power cord and a verified power outlet.
There are no lights on the switch. It is dead.
Thank you for the details provided, based on the troubleshooting you have done since the ICX7150 Switch is dead even in directly wire to the power outlet, this unit must be RMA (return merchandise authorization), which means to replace it, please contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.
Link for the Chat
https://support.ruckuswireless.com/contact-us
