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Switch reset not working

home_auto

New home was outfitted with Ruckus switch and 2 AP. I was able to reset and get the 2 APs working. The Switch on the other hand will not let me log in with the posted default password or other common passwords (admin & sp-admin super & sp-admin admin & passoword). Those are the few I have tried. Any help would be appreciated.

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Jayavidhya

Hi @home_auto

For your information the switch is working fine because the access points are working, please confirm how you are trying to gain access from switch through WebGUI, SSH, Telnet, console?

Note: Taking consideration that the unleashed dashboard/ application have their own credentials and to manage the access points and the switch has other credentials to manage the switch.

These are the credentials for the switch.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Best regards,
Jayavidhya.
Lennar Home Community

home_auto

Hi Jayavidhya,

I tried the set of username and passwords you sent along with a few other combinations and still unable to get access. Do you have any other suggestions?

Jayavidhya

Hi @home_auto

Please try gaining access to switch via console and through CLI/console to perform a password recovery. After you have done with the password recovery you can fix the routing code issue.

Please follow the below guide to perform password recovery.

Password Recovery on a Ruckus ICX Tutorial video

https://www.youtube.com/watch?v=XJS28DWbHM4

Recovery Process

1. Console access to the switch.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/4675

2. Reboot the switch with the console cable attached and press "b" until the following is displayed.

3. Using the following commands to remove the password

no password
boot

4. Set new password commands.

Enable

config t

username super password pass

Where super is the username and pass is the password

Wr mem

exit

Reload

Are you sure? (enter 'y' or 'n'): y

Best regards,

Jayavidhya

Lennar Home Community

home_auto

This was helpful thank you. I made it to step 3. While it was checking the POE info, it ran into TFTP session timed out.

Jayavidhya

Hi @home_auto

"TFTP session timed out" message appears because the switch is looking for a TFTP server to load the configuration file from the TFTP server but there is no response from the TFTP server so for that reason creates a time out.

You can ignore this message if you are not going to download configuration file from TFTP server.

Here TFTP is not recommend to be disable since you are not going to be able to preform upgrades using this protocol.

ICX7150-48ZP Router>enable
No password has been assigned yet...
ICX7150-48ZP Router#config terminal
ICX7150-48ZP Router(config)#tftp disable

Best regards,

Jayavidhya

Lennar Home Community

home_auto

I have attempted the following steps but before it completes, it gets hung up on the following line: PoE Info: PoE module 1 of Unit 1 initialization is done.

ICX7150-C12-Switch enable
No password has been assigned yet...
ICX7150-C12-Switch config terminal

ICX7150-C12(config) tftp disable

**restart the switch and hit b until boot option**

ICX7150-C12-Switch no password

ICX7150-C12-Switch boot

enable

config t

username admin password password

wr mem

exit

Reload

Are you sure? (enter 'y' or 'n'): y

home_auto