Hello. I am a Lennar owner and have been on the community. I found an item which matches my problem exactly. It says I need an RMA and that the unit is dead. There is no way to connect to it without power. What do I do? It is a ICX 7150 C12P.
Serial number on the device is FEK3222P19P.
Hi @jonmorey
Hope you are doing well!
1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html
2-Make sure it is plugged into a well-known outlet/power source
Best Regards
Fernando Vasquez
Thank you or the quick response. None. My situation fits the one by NorthKozar titled "Ruckus ICS 7150-C12P does not power on"
Make sure it is plugged into a well-known outlet/power source
Could you please attached a picture/photo of that that the ICX - 7150 -C12 P is not powering up
Try that the photo includes the outlet where the cable that goes to the switch can be seen.
I hope this is what you are looking for. I have actually plugged it into 4 outlets. It will not show power in any.
Based on the troubleshooting done, and you confirm no power on, on the unit and is totally dead (no lights at all , This unit Should be RMA (return merchandise authorization) in simple words replace it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.
https://support.ruckuswireless.com/contact-us
Thank you Fernando.
I was asked to confirm my address. I responded by email because it did not say how to confirm. It was correct.
Hi @ jonmorey
Sure, the RMA team will contact you to confirm the mailing address.
Best regards,
Yarenis Hernández.
Technical Support Engineer | L2 TAC Wired | Lennar Home Community
