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Ruckus Switch is no longer working.

wlobbjr

I have purchased a Lennar home, with Ruckus equipment. I have had SST which is the installation company Lennar uses out to check the system. The SST tech informed me that the Ruckus switch is the problem and I will need a new Ruckus switch. I have sent a request to customer support, I was just informed that this needed to be checked by a Ruckus engineer. How do I get this done. Thank you

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Yarenis

wlobbjr

Please describe what is the issue you have with the switch.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

wlobbjr

Hello Good Day

The problem is that the internet / wif just stops working. Anything that is either hardwired or attached to the Ruckus wifi in the house just stops working. I then switch to the Cox Cable router / wifi directly and everything works. The tech for SST did a software update on the Ruckus system and that did not solve the problem. I have placed a Netgear 8 port POE switch in place of the Ruckus switch and everything has been working fine again. So I know that the 2 Ruckus wifi access points I have in the house are working fine, and everything that is hardwired to the ethernet points in the house are working fine as well.

Yarenis

Hi @ wlobbjr

Please connect the ICX7150 Switch to the COX router to be online, and follow the guide I am going to share, because the way you describe the problem is that the switch is booting from the routing code partition and it can be fixed, please follow the guide, if you have any problem please share the errors.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

wlobbjr

Good Day

I just ran thru the instructions sent and according to the switch, it was already booting from the SPS and not the SPR. I rcvd no error messages.

wlobbjr

I am not showing the switch as being connected (first-retrieving) ststus

wlobbjr

Where should I send the logs to? And I do not see how to show the flash

Yarenis

Hi @wlobbjr

Let me add the options to share the logs and flash information from CLI or web GUI, and just paste the information here in this post.

From WEB GUI access:

Check what you have in the flash:

click on Monitor on the left > Flash > Flash Information

Check from which partition are you booting:

click on Monitor on the left >device

Check system logs:

Hit monitor>system log

Now if you are from CLI access, run the next commands

show version

show flash

show poe

show logs

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

wlobbjr

Time StampSeverityMessageJan 1 00:06:15debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:58debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:42debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:26debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:10debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:07informationalSecurity: Web login by admin from src IP 192.168.0.8Jan 1 00:04:54informationalDHCPC: ICX7150-C12-Router configured with ip-address 192.168.0.125; subnet mask 255.255.255.0 on port 1/1/6Jan 1 00:04:54debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:04:54informationalPORT: 1/1/6, added ip address 192.168.0.125 by un-authenticated user from console session.Jan 1 00:04:29debuggingDHCPC: starting dhcp client service on 656 port(s)Jan 1 00:04:27informationalPORT: 1/1/3, removed ip address 192.168.0.125 by un-authenticated user from console session.Jan 1 00:04:27notificationVRF: Router id changed for VRF default-vrf from 192.168.0.125 to 0.0.0.0Jan 1 00:04:27debuggingDHCPC: sent DHCP-RELEASE message on port 1/1/3Jan 1 00:03:37informationalSystem: Interface ethernet 1/1/6, state upJan 1 00:03:37informationalSystem: Stack unit 1 POE PS 1, Internal Power supply with 124000 mwatts capacity is upTime StampSeverityMessage

wlobbjr

Dynamic System Log BufferTime StampSeverityMessageTime StampSeverityMessage

Jan 1 00:06:15	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:58	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:42	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:26	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:10	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:07	informational	Security: Web login by admin from src IP 192.168.0.8
Jan 1 00:04:54	informational	DHCPC: ICX7150-C12-Router configured with ip-address 192.168.0.125; subnet mask 255.255.255.0 on port 1/1/6
Jan 1 00:04:54	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:04:54	informational	PORT: 1/1/6, added ip address 192.168.0.125 by un-authenticated user from console session.
Jan 1 00:04:29	debugging	DHCPC: starting dhcp client service on 656 port(s)
Jan 1 00:04:27	informational	PORT: 1/1/3, removed ip address 192.168.0.125 by un-authenticated user from console session.
Jan 1 00:04:27	notification	VRF: Router id changed for VRF default-vrf from 192.168.0.125 to 0.0.0.0
Jan 1 00:04:27	debugging	DHCPC: sent DHCP-RELEASE message on port 1/1/3
Jan 1 00:03:37	informational	System: Interface ethernet 1/1/6, state up
Jan 1 00:03:37	informational	System: Stack unit 1 POE PS 1, Internal Power supply with 124000 mwatts capacity is up

wlobbjr

i am getting the message access denied

Yarenis

Hi @wlobbjr

How are you trying to connect (SSH, TELNET, Console), that switch seems to be disconnected, there are no SYST lights, and even the wired Ethernet cable shows no data transfer, please remove the unit where it is connected and connected it a location that you can take a picture, so we can see the power outlet that is connected, because the way that it shows that unit is not connected to the power outlet and there is no way that you have an IP address if the Ethernet cable wired to your ISP router has no data transfer, provide also the logs from putty just right click and even log finally share those logs.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

wlobbjr

As you can see I have the Ruckus switch plugged into the power strip that is on the left, and the orange ethernet cable that is connected to my internet providers box. The Ruckus switch has no lights working on the front.

Yarenis

Hi @wlobbjr

The question here is how you are getting an IP address in the Switch from your ISP router, if the Switch is not even powering up, please share the logs from putty.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired