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Ruckus switch no powering on/not working

Jwheele02

Hello. My internet has stopped working. I have no power lights on both of my wireless output devices, but have internet per internet provider. As I checked that there is power to devices, the ruckus ICX 7150 switch device has no power and will not turn on even though it’s plugged in to a surge protector that has power. Everything else plugged in the surge protector has power. There are no lights coming from ICX switch and no lights coming from my to wireless output devices. Please help. I’m thinking the device died as I tried unplugging for 1 min and re plugging. Thanks

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Accepted answers

Vásquez_Fer

Hi @Jwheele02

Here is where you can upload the image/photo :

you can also drag it to the chat

Best Regards

Fernando Vasquez

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Yarenis

Jwheele02

Thank you for the details provided, In order to approve the RMA, please provide a picture of the switch plugged in and not powering up.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Jwheele02

How do I attach a photo? Thanks

Vásquez_Fer

Hi @Jwheele02

Here is where you can upload the image/photo :

you can also drag it to the chat

Best Regards

Fernando Vasquez

Jwheele02

Ok. I have tried via my iphone. unsuccessful. I've tried dragging photos and clicking the photo button, but cant seem to add a photo. do you have an email I can send to? Or another way? Thanks

Jwheele02

sddd

Jwheele02

OK. I had to login. I plug the switch in and it briefly flashes an amber/orange on all lights then seems to have no power and does nothing else. I couldn't get a photo of that. I have three kids at home and having no internet is the end of the world to them. Please assist as soon as possible. Thanks

ammuraj

I have the same problem. I lost the wireless connectivity. When i looked at the Ruckus switch, there is no power light. I tried remove plug and plug it back on. Same power cable worked with my monitor. Sounds like the ruckus switch gone bad. Do I need RMA? if so, whats the process