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Ruckus 7150 will not power on.

Hello.

I am a Lennar homeowner trying to resolve my Ruckus network connectivity issues. I cannot get my 7150 switch to power up at all. I have also lost power to both the upstairs and downstairs wireless access points. I have tried downloading the software to reboot my unit using both the putty and MobX options to no avail. Please advise on the next step since I have lost connectivity to all my POE devices harnessed to the switch.

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Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Hello.

Following up on the earlier post. What do I need to get an RMA for equipment that lost power?

Hello.

No lights come on when plugged into a power outlet

This unit Should be RMA (return merchandise authorization) in simple words replace it based on the troubleshooting done.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez

++ adding to the same post

Best Regards

Fernando Vasquez

Hi Fernando.

Thank you for the feedback. Please see the details above and let me know what details I need to commence unit replacement.

Regards

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