how can i request a new ICX7150 replacement

Question

Jayavidhya · Answer

Hi @Joncordova

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to  USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

JonCordova1 · Answer

I followed everything from the forum and had also an IT guy from Lennar also another neighbor confirmed that the ICX 7150 needs to be exchange. 
thanks.

Yarenis · Answer

@JonCordova1

Can you confirm what is the issue you have with the unit, and if you are a Lennar home client?

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired