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Can't reset ruckus R750 to factory defaults

bdillard

Hello,

I usually get the R550 but I'm trying to reset an R750 for a client to the factory defaults (no one knows the login). I tried this article but still can't get into it with super sp-admin.

https://www.router-reset.com/info/Ruckus-Wireless/R750

I've also tried powering it on and holding down the reset for 7 seconds.

Anything you can do to let me know where I'm going wrong would be appreciated.

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bdillard

I've never seen this before but I tested with SSH and it worked so I tried incognito mode and it worked for chrome - edge also worked. My guess is something is cached which is preventing normal web login.

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bdillard

Vineet_nejwala

@bdillard

Since you can access via SSH, can you perform an factory reset from it "set factory" and then see if issue persist.

Best Regards

Vineet

bdillard

Yes - sorry - I thought I was clear - the issue wasn't that the AP wasn't being reset with the standard 7 second reset with the button - it turns out the browser wasn't letting me in. I used a different browser or incognito mode and I was able to log in. I didn't know it was th browser because it was asking me to log in, it just would fail when I pasted in the username and password. WHen I went to incognito mode it worked.

But to answer the question - with ssh I could perform a factory reset - I just couldn't log in with the browser after I did the CLI factory reset - until I used another browser or incognito mode. I've never seen the issue before but I just programmed 7 of them and 3 acted that way with my browser in default mode.

So the issue is solved.

syamantakomer

Looks like issue with browser compatibility.

Do you know the AP firmware version and different between a accessible vs non-accessible AP's software version?

Also note that AP previously connected to a controller will not be accessible over the web, because controller disables the HTTP and HTTPS access to AP web portal for security reasons.

If you wish to access without doing a factory reset, SSH into the AP and enable http and https.

set http enable

set https enable

bdillard

Sorry - I do not know the previous firmware revision - I've updated them all to R750_200.12.10.105.129.

Thanks.

syamantakomer

No worries, but if you hit the issue next time, just try to collect the info and try the provided steps.

BrennanS

Can you break this down to a beginner level please? I'm having the exact same issue.

https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Factory-Reset-7150-C12/td-p/47940#.Y2wLNqouoM8

bdillard

If you hold the reset for about 10 seconds if the lights change to red - you've reset it.

Make sure you can ping it.

I used putty and was able to connect to mine through ssh.

If you can't access it through the web gui after the reset - try either a different browser or open chrome in incognito mode