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Sz 144 not adopting AP

hamza_benhamani

Hi,

We have a Sz144 with firmware version 6.1 that not showing any AP.

Our AP's are R350 and H550.

From SZ we can ping AP's so it's not a connectivity problem.

I'm thinking that we need a specific firmware version on the AP's in order for SZ to detect.

Any help please?

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Accepted answers

hamza_benhamani

It was a DHCP problem, turns out that option 43 was wrong, should generate a correct hex.

Thanks.

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Vineet_nejwala

Hi @hamza_benhamani

Sounds like this a new deployment and these are new out of box APs, usually they should come with below code and it should work with the 6.1 controller. Can you make sure the AP have the controller IP address listed ?

https://support.ruckuswireless.com/software/3142-ruckus-solo-access-point-116-0-0-0-1655-ga-software-release-r350

https://support.ruckuswireless.com/software/2936-ruckus-solo-access-point-116-0-0-0-1506-ga-software-release-h550

1) get version

2) get scg

3) get syslog log

The "1st" and "2nd" command should tell you its existing code and if they know the controller IP and the last should show the recent activity happening on the AP and if any firmware or connection failure. You can share the output of above over this post or unicast message to me if the issue persist.

Best Regards

Vineet

hamza_benhamani

Hi,

Thanks for your quick response.

This is the output of the two commands

AP still not joining SZ any suggestions?

Many Thanks

hamza_benhamani

It was a DHCP problem, turns out that option 43 was wrong, should generate a correct hex.

Thanks.

Vineet_nejwala

@hamza_benhamani Glad this is resolved.

Best Regards

Vineet