BACK TO SUPPORT PORTAL
RUCKUS Technologies
Wired
Wireless
Cloud Services
Miscellaneous
RUCKUS Lennar Support
Lennar Knowledge Base
RUCKUS Lennar Support
Resources
Community
Technical
Register
RUCKUS Technologies
Home
RUCKUS Technologies and Products
ZoneDirector
H500 cannot discover the smartzone 100
unknown
H500 and smartzone in same vlan. Manually Configure the Controller Address on the AP’s Web Interface already by the AP still cannot discover the smartzone? Wireshark was finding the AP send a hello packet to smartzone . Is that a region issue or license issue?
H500 version: 104.0.0.0.1347
Smartzone version: 3.0.4.0.667
Find more posts tagged with
Accepted answers
All comments
unknown
try it using "set scg ip 1.1.1.1"
unknown
i believe the sz100 needs to be running 3.4.2 or above (or 3.4.0 with the ap bundle patch) to recognize the H500. I ran into that issue myself before.
unknown
Since I upgraded the firmware to 3.2.1.0.193 that H500 success a registry to Smartzone. Thanks so much!
unknown
Oops. I guess I got the firmware wrong. Glad you resolved it!
unknown
Hi Joshua. The AP lost the connection when a restart the AP. I will contact ruckus to get your mentioned firmware and test again.
Quick Links
🗂️ All Categories
📄 Recent Posts
❓ Unanswered
🆘 Help
Tags
SmartZone or vSZ
RUCKUS Self-Help
Cloudpath
ICX
AP Management
vSZ
Access points
ICX Switch Management
Lennar homes
SmartZone
