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Changing Ruckus R500 from Smartzone to Zone Director Firmware

matt_hodge_d5fx

Hi - is there a way to change the firmware on an R500 AP from Smartzone to Zone Director?

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ishant_sharma_6

Hi,

Please perform below steps:

1) Perform a f/d on this AP by CLI or physical reset button.

rkscli: set factory

On the AP back console using paper clip, press hold the button which says "Hard Reset" within a tiny circular port for about 10 to 12 seconds.

2) Download standalone image :

https://support.ruckuswireless.com/documents?filter=68#sort=relevancy&f:@commonproducts=[R500]

3) Upgrade using CLI or WEB :

https://support.ruckuswireless.com/articles/000001551

https://support.ruckuswireless.com/articles/000001179

Regards,

Ishant

All comments

ishant_sharma_6

Hi,

Please perform below steps:

1) Perform a f/d on this AP by CLI or physical reset button.

rkscli: set factory

On the AP back console using paper clip, press hold the button which says "Hard Reset" within a tiny circular port for about 10 to 12 seconds.

2) Download standalone image :

https://support.ruckuswireless.com/documents?filter=68#sort=relevancy&f:@commonproducts=[R500]

3) Upgrade using CLI or WEB :

https://support.ruckuswireless.com/articles/000001551

https://support.ruckuswireless.com/articles/000001179

Regards,

Ishant

matt_hodge_d5fx

I'm sorry, my mistake, the APs I'm having a problem with are using the unleashed firmware, not smartzone. Is there a way to change it from unleashed back to Zone Director?

ishant_sharma_6

Hi Matt,

For unleashed also you need to follow the same steps.

Just factory default the AP and upload standalone firmware image to AP.

Regards,

Ishant

Piet

I'm also trying to migrate, in my case a R600 AP, to my Zone Director.

The SID is stuck at the Island state: "island-216c50".

It was suppose to switch to RecoverMe after 30 mins but never switched.