Unable to access web ui

Question

For some odd reason, I'm unable to access the web ui of my vSZ. I'm able to ping it with no issues at all, and my router is still able to config-sync, but it just doesn't seem to work.

It's still in a production environment as well, in normal operating mode.

Tried https://x.x.x.x:8443 and it just doesn't want to display the GUI. Also tried different browsers as well. Any ideas why this may have stopped working?

Edit: Also seeing things where I may have to restart the server? Is this something that I may have to do?

Vineet_nejwala · Answer

Hi @sachin-airowire ,

You would need to open up a support case since next plan would be trying to recover services from the root shell of the controller and the access is limited to support team only.

Kindly add below details from the controller on the case :

SZ#show version
SZ#show service 
SZ#show cluster-state
SZ#show interface
SZ#show system-capacity
SZ#show meminfo
SZ#show cpuinfo
SZ#show diskinfo

Please use below to open up a new case :

https://support.ruckuswireless.com/contact-us

Best Regards

Vineet

sachin-airowire · Answer

After doing a service restart if I see the status of the services by the command 'show services' still it's showing 'all services are down' and web UI is not reachable.

Vineet_nejwala · Answer

Hi Kristphr, While opening the case please add below details. SZ#show version SZ#show service SZ#show cluster-state SZ#show interface SZ#show system-capacity SZ#show meminfo SZ#show cpuinfo SZ#show diskinfo And if possible : SZ#diagnostic# execute all SZ#(diagnostic)# show snapshot SZ#(diagnostic)#copy snapshot ftp FTP directory URL, Format: ftp://:@[/] This will generate the snapshot log and you can try to push to an FTP server as well and share the log with us. Best Regards Vineet