How to do a manual upgrade on an unleashed R500 AP running 200.1.9.12.62

jrowat

I have two R500 APs running 200.1.9.12.62 in Unleashed mode.   I want to upgrade them to the most recent AP firmware.  They have internet access, but clicking the "upgrade" button tells me that the server cannot be reached or the file not found (no indication of what server or what file).  The documentation has screenshots showing a Local Upgrade option and I've downloaded the latest firmware for the R500 (200.7.10.202.127) but I do not have a Local Upgrade option on my admin portal.

How do I upgrade this when the automatic upgrade fails and the local upgrade option simply doesn't appear?

vijaykuniyal

Hi @jrowat ,

You can try the below set of command to upgrade the R500 AP offline, as 200.1.9.12.62 takes ZD based commands.

1:Find out the AP mac from the unleashed cli.

ruckus#show ap all

2: Switch to debug mode.

ruckus#debug
ruckus(debug)#

3: Use remote AP cli commands to upload firmware on the AP in debug mode, one by one.

if using FTP use below commands

remote_ap_cli -a ap-mac "fw set host FTP-UIP"
remote_ap_cli -a ap-mac "fw set proto ftp"
remote_ap_cli -a ap-mac "fw set user ftpuser"
remote_ap_cli -a ap-mac "fw set password ftppass"
remote_ap_cli -a ap-mac "fw set control R500_200.7.10.202.127.bl7"
remote_ap_cli -a ap-mac "fw update"

You might see execution timeout after last command.
Wait for few minutes based on your ftp speed.(2-3 minutes) and then execute reboot.

remote_ap_cli -a ap-mac "reboot"

OR

if using TFTP use below commands

remote_ap_cli -a ap-mac "fw set host TFTP-IP"
remote_ap_cli -a ap-mac "fw set proto tftp"
remote_ap_cli -a ap-mac "fw set port 69"
remote_ap_cli -a ap-mac "fw set control R500_200.7.10.202.127.bl7"
remote_ap_cli -a ap-mac "fw update"

You might see execution timeout after last command.

Wait for few minutes based on your tftp speed.(3-4 minutes), and then execute reboot.(on TFTP you will be able to see the upload progress, take some time after the upload finishes)

remote_ap_cli -a ap-mac "reboot"

 Note: Bold words in the commands are variable, like ap-mac: will be replaced with 58:b6:33:01:c0:c0 as an example, similarly ftp ip, ftpuser, ftppass, tftp ip.