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7372 locked to wrong country

jelle_alten_606

I have a zf7372 that somehow got locked into NL country code. Perhaps that happened when I took it out of the box and first thing I did was hook it up to a ZoneDirector with NL country code. Now I cannot change the country code back to US, which it was made for.

How do I unlock this? Factory reset and connecting to ZoneDirector will keep saying "wrong country code", CLI also states "illegal to change country code".

Is there a way to reset to "never initialized, pre-country-locked" settings?

rkscli: get countrycode

Country is NL

OK

rkscli: set countrycode US

illegal to change country code

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keith_redfield

If you open a support case we can reset it for you.

jelle_alten_606

We will do that, thanks.

unknown

Hi mate,

can you help me?, i have same problem

sanjay_kumar

Hi Support Nusanetwork,

Not sure if you still have the same problem. If yes, please open a support case to resolve the issue.

unknown

Is support still available for the 7372? I have the same issue, and when I try to submit a support case, the site says the serial number "asset does not exist".

michael_brado

Where did you buy your AP? Your reseller would register your product, unless you bought direct Ruckus support.

juan_comunales

hola en la empresa donde yo trabajo compramos zoneflex 7372 que bienvivieron con la reguion "usa" como región , y para mi país seria Uruguay.

es para consultar como se puede modificar

juan_comunales

Tengo el mismo problema tienen solución

unknown

can you help me?, i have same problem