r700 AP reboot 5-7 minutes

Question

Hello,

I have a ZD 3000 going using a Cisco SG300-52 POE for 2 r700 AP.

Everything is on the same network and there is no VLANing.

All firmware is updated. When they are on, the signal is strong with a transmit rate of 450.

But I'm having what Ruckus is calling a Hearbeat issue. About every 5-7 minutes the APs power cycle themselves cause they are not talking to the ZD.

Thought it might be the cable runs, so i plugged them direct into the switch and got the same issue.

Anyone have anything like this?

-Vince

michael_brado · Answer

Do the logs on the ZoneDirector say your APs are losing heartbeats and reconnect

with short uptimes (< 2 min)?  This would support power cycle problems on the PoE

switch to explore further.

Use current 9.8.1.0.101 firmware on the ZD/R700s too, and turn off 5G background

scanning after it has run for a period of time (long enough for APs to all move off

original channel 149).  If problems persist, feel free to open a ticket with Tech Supt.

unknown · Answer

I have had issues the those Cisco switches not providing enough power.  Make sure that you do not have Green Ethernet turned on.  Also I would try using a power injector on one of the APs that is rebooting and see if it stops.

Mat

martin_martin · Answer

Hi,

So before these 5-7 minutes it is mentioned as connected on the zonedirector ?

This is important to know.

Martin