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ruckus r550 access point

mcs5309

I had a ruckus r550 access point installed to help eliminate call disconnects and line degrading with my cell carrier during WiFi calling. It initially worked fine to eliminate 95% of all the problems, however, lately it is problematic as I am having several dropped calls throughout the day and which I noticed the amber light activates on the 5G port. How can I remedy this?

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martin_martin

Can you provide us a bit more information please?

What software version are you running on the AP? And is only one client device having issues or multiple?

regards

Martin

mcs5309

I had a technician install this device so I have no clue how to check what version I am running on the AP. Can you tell me how to find that? One client. Thanks.

martin_martin

Hi ?

Please ssh to the device and login with the username and password assigned to the device.

Then try "get version"

regards

Martin

mcs5309

Sorry what is ssh?

syamantakomer

Try to connect to AP (over the wireless or directly connect to 2nd ethernet interface) using a laptop and then access unleashed.ruckuswireless.com

It will give you UI access and you have to login with admin credentials.

syamantakomer

How many total APs you have in this network?

Are you using mix of Ruckus and 3rd party APs in the same location?