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iOS Zero Activation Profiles give garbage

martin_kane

The Zero-IT Activation profiles for iOS have started delivering text garbage instead of Profiles. Inside the text garbage, the password for the network can be found between the word Password and the word Encryption on the bottom line, but this is not easy for most users. Latest 9.3ZD software, and latest iOS as well.

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unknown

Same issue here with 10.1 on a ZD3000

unknown

Same issue here with 10.1.1.0 build 26 on a ZD3000.

Funny thing is that it only occurs when going through the guest/register portal on our open wifi network. If the user goes directly to the https://ZDURL/activate website, the profile loads correctly.

philip_brewer_b

Same here. Case opened with Support. Running 10.0.1.0 build 35
Manifests on the iOS Device as the browser displays the provisioning profile details in an xml type format with various Payload details.

unknown

Running Ruckus Unleashed and the latest firmware 10.1.308 and getting this issue on IOS devices and on macOS running High Sierra

philip_brewer_b

This is a documented issue affecting iOS 10.3 and higher and it appears High Sierra as well. This is an Apple issue and not Ruckus, though the developers are aware. The work around is to Authenticate using AD Creds in Portal then manually input the activation URL into Safari and run through the provisioning.

unknown

Thanks, Philip, I have a large number of IOS devices along with Mac OS devices this method is not at all Zero IT instead it will require full IT support for all users. Is there another recommended setup that will work with all users. I know our guest networks are using captive portal/Web authentication and that lets all users authenticate via AD just fine. Or is there a setting on IOS and Mac OS devices that I could deploy via Group Policy and push to all users to allow them access. Such as developer mode and so on, thank you.

unknown

Has anyone hear if/when this will be addressed? I don't really want to go to every IOS 11 device we get to type in the password.

martin_kane

I've turned off the Guest Network joining and set up a new WLAN Hotspot.
for joining and getting a DPSK... Turn off the Apple CNA feature for Hotspot. Image_ images_messages_5f91c439135b77e2479c968c_6eef7fd20098fb5c42ee709125de7ed4_RackMultipart201808021231911n5-f04773e0-1071-4514-806b-87695642ac97-2084957295.PNG1533245096

Image_ images_messages_5f91c439135b77e2479c968c_6eef7fd20098fb5c42ee709125de7ed4_RackMultipart201808021231911n5-f04773e0-1071-4514-806b-87695642ac97-2084957295.PNG1533245096

Image_ images_messages_5f91c439135b77e2479c968c_6b0f03c263e846144450b8a493e69a28_RackMultipart201808021252041ro-3e8b892c-26ca-4144-9df8-e90d5cfa53bf-2072709470.PNG1533245196

Then, all my students get is the nasty Certificate Error, which I have no way of fixing that I can find.

Cheers

Martin

unknown

Thanks! I'll give this a try!

syamantakomer

Hi All, Issue is fixed on iOS 12.0, please update your iOS to 12.0