ZD+Configuration+Migration,+ZD1100-ZD1200

Question

We are migrating from a ZD1100 to a ZD1200. We managed to import the configuration in ZD1200 (backup from ZD1100) however the generated and active gust passes don't seem to work on the new ZD1200. Is there a way to solve this or do we need to prive all users with newly created guest passes

unknown · Answer

I am trying to migrate a config from a 1100 to a 1200?  It is telling me the software is not compatible.  Did you have to upgrade the 1100 to newer software and then backup the config before it would work on the 1200?

michael_brado · Answer

You might want to contact Tech Support for best assistance in this case.
You want both controllers to be running the same version, and always save backups.