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Issues with https admin portal on a 7982

fbcsysadmin

I have a new ruckus 7982 that I'm using as a standalone AP. For the most part everything is working fine but when I log to configure the settings using the "https" portal I run into a random issue that slows things down.

Basically it says "establishing secure connection" on the bottom of the web page and cycles for 5 to 20 secs before it lets me through to the config page, this is completely random and can happen at any point where I change tabs or issue changes, it can also not appear for several min before coming back and bugging me again. Turning the https portal off and using the http portal works fine, but I would prefer to use the https portal for obvious reasons. I have already tried multiple firmware updates, including 9.6.0.0.* which has worked fine for me on other APs. I do not have a zone-director, thanks for your time and help on this issue.

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keith_redfield

Hi, unfortunately, what you're seeing is a known issue: https://support.ruckuswireless.com/an...

We don't support HTTPS redirects on the ZoneDirector at this time.

fbcsysadmin

Do you mean that https redirects aren't supported without a ZoneDirector? This is a stand-alone AP, and the issue is with the the administrative portal only, please advise if the known issue applies to this scenario. I would read the KB but I don't have access..., thanks for the swift reply.

fbcsysadmin

I am not trying to reroute user traffic, I'm just trying to use https with the admin access portal which is the default option of the AP.

keith_redfield

Sorry, I completely mis-understood. My guess is you're seeing a browser issue then. Have you tried a different browser? (Chrome/Firefox/Safari seem to be the most trouble-free). If that doesn't work, then I suspect the device has some flash corruption - in which case 1 or more factory resets (and re-configuration) should correct it.

fbcsysadmin

I've tried Firefox and Chrome with the same results, is it possible for me to use a downloaded backup of the config for the reconfiguration or should I do it all manually to avoid the flash corruption?

fbcsysadmin

I'm assuming the factory reset through the admin portal will be sufficient and I won't have to use the manual hard reset. Please advise if that is the case or not, thanks.

fbcsysadmin

Okay, I just did a a factory reset through the admin portal, after it finished I had to power cycle the AP to get access to the login portal and it doesn't accept the default "super/sp-admin" credentials. I seem to recall something similar to this happening when I was originally setting the AP up, when I had to do several factory resets to get in, is there anything else I can do and do you think another factory reset will manage to fix this permanently?

fbcsysadmin

The unit is difficult to get to so if you have another suggestions I would love to hear them before I try to get to it physically. Many thanks.

keith_redfield

On a new unit like that, if you're seeing this happen repeatedly, you should request an RMA. Something is physically wrong with it. You can meanwhile try the multiple hard-resets, but t may fail again without warning.

fbcsysadmin

Okay, I did a factory reset again and managed to get in and everything seems to be working properly without any of the before mentioned issues. I think I had to do a restart of the machine as mentioned previously due to the fact that I already had a 192.168.0.1 device on my network so the duplicate IP probably sent it spinning until I restarted it without a network connection.

I'll keep an eye on the AP and may go through an RMA but will try to avoid that unless I have to, thanks for helping me out.