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What is the password for configure.me ssid after factory reset on R510?

kai_cheung

I have an R510 that was originally Unleashed, then flashed to run on my Cloud WiFi network and have now removed the unit from the network. I'd like to flash this back to Unleashed and have done a factory reset by holding the reset button for 10 seconds. I now see the configure.meXXXXX SSID but it's asking for a network password to connect to that SSID. Is there a default password? I thought that there wouldn't be a password requirement at all.

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michael_brado

Hm, try resetting it again... but I'm not sure that your AP will have Unleashed after it connected to the Cloud, where it would get SmartZone image installed.
A true Unleashed AP advertising configure.me-xxyyzz should not require a password, and should allow browser access to "unleashed.ruckuswireless.com" URL.

kai_cheung

Thanks, have tried resetting 3 times and the configure.me ssid is still requesting a pw. I fear this R510 may now be a brick as I can't log into it to flash back to Unleashed.

michael_brado

If you connect with cables, can you ping 192.168.0.1 address?

kai_cheung

I'll have to try that and report back. thank you for the suggestion.

vincent_felisaz

Hi Kay,
You can connect to the AP SSID with the following credentials: SSID Configure.Me-xxxxxx and PSK Key: AP S/N.
Cheers

kai_cheung

That worked, Was able to upload latest R510 unleashed image and access admin panel. thank you for your help!

unknown

I have an R720, the pc is connected to the SSID: Configure.ME-2E0590, but can not access 192.168.0.1, do you have any suggestions?

unknown

Hi Vince, I entered the S/N as the password for the Unleashed R610. It will not let me in. I connected to 192.168.0.1 via GUI and factory reset from there as well. It looks like the unleash image is installed as I'm not seeing many configuration options. Any ideas?

unknown

do it locally, thats the only way and assign a local ip from the same segment

unknown

I have a brand new R510, not Unleashed as far as I know, and it's broadcasting a ConfigureMe.xxxxxx. There is no documentation regarding what password to use for that. It is also on my network with a DHCP address, but I cannot get into the login page, it just says there's a network issue. Fing sees it and identifies it as a Ruckus device on the network. Any suggestions?

syamantakomer

Hi Philip,

If AP is connected to wired network and has a DHCP IP, try access it using DHCP IP.

What error you are getting when you hit AP IP address?

Could you try SSH into the AP's DHCP IP address with super/sp-admin or admin/admin and confirm if you are able to log into CLI.

Is there any AP (unleashed) on Ruckus controller already installed in the network?

michael_brado

Since you see the Configure.Me SSID, your AP must be running Unleashed code.

As soon as the Unleashed AP is powered on and connected to the local network, it boots up and begins broadcasting a temporary unencrypted ESSID named “Configure.Me-[xxxxxx]”from the 2.4 GHz radio only.

Using your client’s WiFi configuration settings, select and associate to the “Configure.Me-[xxxxxx]” SSID.

Launch a web browser and enter the following into the browser’s URL bar: unleashed.ruckuswireless.com, and press Enter.

unknown

It turns out it was actually running fw 114.xxxxxx from a controller installation, apparently. We were able to get in via SSH, and update to Unleashed, and now it is working well. Thanks to Alejandro Vega, he's the man!

This was a replacement AP, and I thought it was brand new, so it shouldn't have had controller fw on it, but maybe it was used?

michael_brado

We don't ship refurbished equipment, and the 114.0.0.0.x is our Solo AP (standalone) firmware that can run independently. If you have two though, switching to Unleashed gives you similar to ZD managed view, with Mesh (on AP models that do mesh), so a user friendly low cost alternative to controller managed.

unknown

Fair enough, it certainly looked new to us, but my curious side would love an explanation as to how the unit would not allow entry via the web browser interface, even though it was visible on Fing and replied to pings from multiple devices. If it's truly standalone, it should have absolutely allowed that. Instead, in this case, it wouldn't even open up the browser window, instead having some kind of comm error. I have run across this problem once before, and it was either an R500 or R510, but have never seen it with any other indoor or outdoor Ruckus AP.

syamantakomer

Hi Philip,

When next time you face this issue, please SSH into the AP CLI and run below commands.

get http
get https

Above command will help to understand if web access is enabled or not (by default a fresh unit from factory will have this enabled).

Addition to that, run below commands to see if AP was previously connected to any controller (Though an AP will never be in 114.x or any standalone version, if it was managed by a Ruckus controller before).

get director
get scg
get version

If AP is on 3.x, 5.x, 200.x, 9.x, 10.x version, that means it was connected and managed by a controller before and when a AP gets managed by a Ruckus controller, it's web access will be disabled (http and https will be disabled).

To re-enable the http or https, run below command from AP CLI.

get http enable
get https enable

Regards,
Syamantak Omer

pierce_larsen

locally or just upgrade to the latest version of Unleashed code from Ruckus Support site, you can download the BL7 file and do a local upgrade if you have access to the AP GUI before its put into unleashed mode

unknown

Hi,

I am not able to access R510 device in browser, Initially it was asking password , i enterd S/N as password, it accept. I am getting ping 192.168.0.1, but not able to get login page in browser. i used this link unleashed.ruckuswireless.com" URL. to access, getting site cant be reached error. i enterd 192.168.0.1 also getting same error cant reached, how to get access point login page ? I tried Putty tool to login getting network refused error.

unknown

hi i am not able to connect CLI of AP using putty tool, getting this error Network error: Connection refused, but getting ping replay when i ping to 192.168.0.1

unknown

we face the same issues with AP T710 and still waiting for solution

sudershan_gupta

How do I get access to T710. I have done factory hard reset from the button but super/sp-admin is no go. Its seen and has a IP, but cannot log in directly or through the putty option either

syamantakomer

@sudershan_gupta

I have responded on a different thread, take a look.

https://forums.ruckuswireless.com/conversations/ruckus-indoor-aps/r510-factory-reset-incomplete-or-hung/5f91c3f3135b77e2478f6b7d?commentId=611015c47f0d0c5065617b9b&replyId=611145cfeee6a640910debc2 ;

unknown

@michael_brado i am not able to log in through wired also.

Vinu

We have purchased new access point 610 and it's broadcasting configure me ssid but asking password.

So please confirm what is password for new access ?

Sups

Hello, the solution is to upload the unleashed firmware on the R510 again

vasanth_edward

Serial number of the AP is the password.

kevwol

The passphrase to connect to a defaulted unleashed RUCKUS AP via configure.me is the AP's serial number. Launch your browser and go to: unleashed.ruckuswireless.com. You should be good to go to configure your AP as required...

MattT

Seem to be experiencing a mix of the same issues mentioned above. I've got 5 Ruckus R510's, they have been working with unleashed previously but after a large network change where their IP was changed they stopped communitcating with the controller.(Our 68 other APs are working fine) I've tried resetting them, connecting to the broadcasted SSID (successful) but cannot reach "unleashed.ruckuswireless.com" or "192.168.0.1", I cannot ping or SSH while connected via the SSID or with a phyical connection. Has anyone got any ideas?

sanjay_kumar

Hi @MattT

If the AP is working as Master, only then you can connect to "unleashed.ruckuswireless.com" if not the GUI will not work and you will get the message on the browser "Building Unleashed network, this may take a few minutes".
However, the AP should be able to respond to the SSH if the IP address is correct.

Please try the below steps:
1. Connect 1 AP to the Switch and make sure AP cannot reach to the DHCP server. (You can try by removing the Switch uplink or use Power adapter to power up the AP).
2. This will ensure the AP to fall back to the default IP 192.168.0.1.
3. Then connect the Laptop cable to Switch or Power adapter ethernet port and see if you can get response to 192.168.0.1.
4. If not, try resetting the AP by pressing the reset button for 10 seconds.
5. You can also connect to the Configure.me SSID without any password.

MattT

Hi @sanjay_kumar

Thank you so much for your response. However I have managed to get these sorted using Option 43 in DHCP to force the Ruckus controllers IP to the Access Points. I am still unable to ssh to them but they are already correctly configured and I can now use the Ruckus interface to make any further changes.

Cheers.

sanjay_kumar

Hi @MattT
Glad to hear that the AP is able connect and you can manage them.
But the SSH access should be allowed by default.
Are you not able to initiate the SSH session or SSH is initiating but unable to login to the CLI?

donell2525

what to do if Configure.me is asking for a password?

imran.sanadi@commscope.com

Hi @donell2525
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case was raised by @kai_cheung which is old and now closed.

Could you please let me know if this is a Lennar Home RUCKUS setup? If yes, Please raise a new post with the above description on RUCKUS Lennar Support

If not a Lennar home setup, please raise a post under RUCKUS Technologies section for a particular product.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.