Ruckus Cloud - KFM only Error

Question

Since the weekend I have been unable to log into the Cloud dashboardhttps://cloud.ruckuswireless.com/redirector?region=EU

I only get "KFM only" displayed.

I have tried using another internet connection and device (at home) and have the same outcome.

I'm based in the UK.

Is there an issue at the moment?

Thanks

Phil

DarrelRhodes · Answer

Hi Phil,Thanks for your reply.  Since my initial post I've logged a support case and it's been prioritised internally to a P1 (the highest level).In the interim you can use: https://cloud-eu.ruckuswireless.com

I've checked with my own Cloud account and this works fine.

I'll let you know as soon as the final solution has been implemented.

Thanks,
Darrel.

unknown · Answer

Thanks Darrel - I can confirm that this is still happening today.  I have been unable to access the cloud portal since the weekend and this is obviously extremely frustrating.  I have logged Support Case 01002386

DarrelRhodes · Answer

Hi Phil,Thanks for flagging this, I'm investigating on your behalf and will keep you posted.Thanks,Darrel.