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zonedirector 1000

unknown

I am not able to access the zonedirector 1000 via browser, it is only in that screen below.
Freezes on this screen and does not open the manager, I've tried in other browsers and also other machines, it's the same thing.

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Image_ images_messages_5f91c3e8135b77e2478db892_e947b50770818371d71fefc1bed635cf_RackMultipart201709011116021sr-e2600b0f-c458-4d50-a1f5-b4e5f353574b-1886398515.PNG1504291637

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michael_brado

Hi Geraldo,

   Have you tried a power cycle? Does it still answer ping, but not HTTPS?
Have you saved a backup configuration since your last changes? You may
need to try a factor default (indented button on front) for 8+ seconds, and see
if you can reach it at 192.168.0.2 or not. If so, restore your backup.

     If not, the light bulb in my living room that I never turn off, went out last night.   =:^(

    Sorry for the lame attempt at humor on Fri before Labor Day in US vacation, but
sadly too, the ZD1000 has reached it's Last Day to Repair or Replace = 8/31/2016
according to the end of sale documentation.
https://support.ruckuswireless.com/documents/177-zd1000-end-of-life-notification

unknown

The problem is that I did not back up and that's why I can not reset, does it have no other way to access?

martin_martin

yes via ssh, so try to connect via ssh or via serial and see if you can access there.

unknown

Not works yet, I try to ssh and serial without success

unknown

Same issue here...tried multiple PC's, IE, Chrome, FF, Edge...with and without compatibility view. It's up and working and so are the AP's but nothing will let me log in! WTH

unknown

Did you solve your problem?

unknown

No. I even went so far as to try their mobile app but the firmware of my ZD is too low to work with it. I already have a ZD1200 I'm getting ready to deploy but i really want to get in to this one to get my settings. Tech support wouldn't even try and help. I'm tempted to return all this new equipment to spite them. I feel like they pushed out an update or something that locked us all out of our equipment.

michael_brado

Please try all the default access methods I suggested to Geraldo above, just PC to ZD, off network, and can you ping 192.168.0.2?
If it pings, SSH and HTTPS should also work... with default 'admin' 'admin' login credentials.