Ruckus Unleashed R600 Access Point Red Light

Question

Just purchased 5 R600 Access APs.  Configured Master Unleashed AP and plugged rest of them in.  When I plugged in the 2nd AP, it immediately came on with a red light and red light does not got away.  Rest of the access point came up just find.  Unleashed interface shows four access points are online.  Ran an IP Scan and do no see the AP with red light on it.  I have tried the reset button a few different ways.  Is there a factory reset option or AP is just bad?

Vince · Answer

Ruckus R600 Unleashed WiFi

I've got some problems with my Unleashed WiFi, i've configure my WiFi, my Access Points but i can't see my WiFi on my phone to connect it. I've been trying a lot of things but it still doesn't work. I don't know what to do know to make it work. I don't understand what's going on with my AP.

unknown · Answer

Any Update?

unknown · Answer

Hey Michael,

No it still not working.  I was able to locate documentation about Factory Default and did try to hold it for 8+ seconds and still no go.  Tried the same with another access point and it did factory default.  
Master AP does not see the AP Mac in webgui.  I have ran IP scans as well and AP is not pulling an IP address from DHCP or showing up on ARP tables.  As soon you plug it in you will see the red light come on.  Its behaving totally different than the other APs.  We/Ruckus did not look good to the end customer when you are trying to install a brand new AP and its dead.  Do I need to contact our distributor for replacement as its still under one month or do I need to open a case on this?

Thank you,