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I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

unknown

Hello,
I have R300 AP and I can't join it to the ZD1200.

ZD1200 fw is: 9.9.0.0 build 216
R300 fw is: 9.8.3.0.14

When I approve AP on the controller, fw upgrade starts, after that is AP disconnected, after a while fw upgrade starts again and this is happening again and again... (fw upgrade -> disconnected -> fw upgrade -> disconnected.........).

Has anyone an idea how to solve this?

I can't even find 9.9.0.0.216 fw file on the Ruckus website to upgrade this AP manually...

All suggestions are greatly appreciated.. Thank you....

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unknown

where is this R300?
Is it on the same location as controller ??
Or is it on remote location, connecting back to controller on VPN or MPLS??
do u have more AP's which are connected on controller?

R300 is holding firmware version which controller will accept and will perform upgrade/downgrade on its own... process is failing for some reason which not clear with info from you at this time...

abilash_p_r

Hi mh,

Please toggle FTP server on the ZD, disable and re-enable it.

Command to disable ftp server on ZD

no ftp

Usage:

ruckus(config-sys)# no ftp

Command to Enable ftp server on ZD

ftp

Usage:

ruckus(config-sys)# ftp

Regards,
Abilash PR.

unknown

It's in remote location, connecting back through internet (eh.. yes, no tunnel).
I have there 3 APs. Two of them connected back without problems, but the last one is failing.

I also tried to reset that AP to factory default and reinstall fw, I also restarted ZD.

unknown

Thank you, I've tried that, but unfortunately without success.

unknown

ok. its a MTU related issue...
please review the MTU setting on the controller...

unknown

ZD GUI -- configure -- AP -- Access Point Policies -- Tunnel MTU --> (To limit the maximum transmission unit size between ZoneDirector and AP, range: 850 ~ 1500)

please note this change will impact all the AP's...

abilash_p_r

Hi mh,

If that not work please let me know, I would provide firmware to upgrade the AP to 9.9. firmware version.

Regards,
Abilash PR.

unknown

I have changed MTU from 1500 to 800, but it's the same.. Rebooting and upgrading over and over... 😞

unknown

It would be great, thank you...

abilash_p_r

Hi Mh,

Please enable ftp-anon on the controller using the below commands.

Please login: admin
Password:
Welcome to the Ruckus Wireless ZoneDirector 1200 Command Line Interface
ruckus> en
ruckus# config
You have all rights in this mode.
ruckus(config)# system
ruckus(config-sys)# ftp
ftp-anon ftp
ruckus(config-sys)# ftp-anon
The FTP anonymous access has been enabled.
ruckus(config-sys)#

Now, open browser and type "ftp:// address of controller>", a list folders with supported AP model names would show up. Please click on "R300" and "9.9.0.216" and click on "rcks_fw.bl7" file to download. Once it is downloaded it should be a size of 8-11 MB.

Disable ftp-anon using below commands. Please make sure you have done this after downloading the firmware;

ruckus(config-sys)# no ftp-anon
The FTP anonymous access has been disabled.
ruckus(config-sys)# exit

Please upload that file on the AP by enabling its https access, ssh into the AP and use command "https enable", if you do not find upgrade option in the AP's Web Interface please factory reset it.

The AP should successfully join the controller without any issues, in some case toggleing this ftp-anon too resolved these issues.

Regards,
Abilash PR.

unknown

Thank you! But I can't reach that ZDs FTP in the browser and Filezilla client is throwing "Failed to retrieve directory listing".

abilash_p_r

Hi Mh,

Please use the below link to download the firmware.

https://bitstream.ruckuswireless.com

FILE: rcks_fw.bl7 8458240 Kb

AccessCode: 3988c3f4d96f9b60ebee880b82e163f8

Regards,
Abilash PR.

unknown

Thank you Abilash P R, AP is connected!
I really appreciate your help.
And thanks Monnat Systems too!

Best regards,
mh

unknown

Is there an updated passcode?

unknown

Same problem to me

I have R300 AP and I can't join it to the ZD1200.

ZD1200 fw is: 10.2.1.0 build 192
R300 Software Version: 9.9.0.0.205

connected in the same network..

can anyone solve this 🙂