i want to choose true Zone directory firmware

unknown

i have AC that name ZD1200 and R500AP.  There is a 9.9.0.0.216 firmware on it. where can i find the correct update. 

albert_pierson

Hello Yavuz,

If
you go to the Download section of the Ruckus support site and select
ZD1200 you will see a list of firmware available for that product:
https://support.ruckuswireless.com/software?filter=73#firmwares

You
should check the release notes for the version you wish to upload to
make sure it supports the AP you have and also check if you can upgrade
directly to that version or not.

The latest version - 10.2.1 supports R500's but you cannot directly upgrade from version 9.9.0.

Check
the Upgrading to this version in the release notes and work backward. 
This may require checking a few different levels to find the least
number of upgrades.

You need first to upgrade to 9.12.3, then to 10.0.1 and finally to 10.2

https://support.ruckuswireless.com/documents/2602-zonedirector-10-2-1-mr1-release-notes


https://support.ruckuswireless.com/documents/2565-zonedirector-10-0-1-mr1-refresh4-release-notes

https://support.ruckuswireless.com/documents/2556-zonedirector-9-12-3-mr3-refresh6-release-notes

For
your general information, the first two digits represent the actual
software release - called Major and Minor numbers. The third digit in ZD
code is the maintenance release and you should always use the highest
maintenance release (ie 9.12.3 is the third maintenance release) which
will have the most fixes for that version of code.  Also check if there
are newer "refresh" where often fixes were added to the maintenance
release.  Typically the site will only have the latest refresh version
but it is good to check.

Another
important point.  The ZD will only let you upgrade to a newer version
if you have a valid support contract on the ZD serial number.  If you
have a support contract in our system (found on he support site under
liman) the ZD should check this automatically and allow upgrade.  If not
you need to contact your sales representative to purchase support.  If
you have purchased support but it is not being "seen" by the ZD, please
open an administration case with Ruckus Support who will help you out.

These details can be found in our Knowledge Base Articles:

Recommended firmware and Suggested upgrade path for ZoneDirector


Would like to know the Firmware Upgrade path for ZoneDirector to the latest version.



https://support.ruckuswireless.com/articles/000001845

Best Practices for ZoneDirector Firmware Upgrade


This articles gives you information about the best practices for the ZoneDirector firmware upgrades.



https://support.ruckuswireless.com/articles/000008996



I hope this information is helpful

thanks for choosing Ruckus Networks, a Commscope company