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Ruckus R730 - what happened to supporting their product?

nick_s

I just purchased a used ruckus R730 after not doing my homework only to find out it doesn't support ruckus unleasehed. On top of that, they want me to be a premium support user to download the latest solo firmware (Solo Access Point 114.0.0.0.6565)?

What gives? I thought that Ruckus products were supposed to be well supported? My R720 has unleashed, why not the R730 that I just paid $700 used for? Can we at least get the latest version of the far inferior Solo firmware to the public. Obviously we have already spent money on the AP, why do we need to purchase "premium support" when you could just stand behind your products from the get go.

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syamantakomer

Hi @nick_s,

Let me get the link fixed.

All solo images are supposed to be available without premium support.

I will update you, once this is done.

Sorry for the inconvenience.

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sunny_gupta

Hello, you should be able to download the solo code with a ruckus support portal account.

https://support.ruckuswireless.com/software/2768-ruckus-solo-access-point-114-0-0-0-6565-ga-software-release-r730

The R730 was a special release, pre-WiFi6 and hence development was limited to the controller platforms. It was replaced by R850 which is Certified WiFi6. The R730 has not been sold for quite a while now, did you purchase from an authorized reseller?

nick_s

No I purchased it used because there is no way I can spend $1500 on a R850 for in the house, it was bad enough to spend $700 on a used access point. If it was a special release and Ruckus had no intentions of supporting it, why was it even put into the market? Again we are back to not actually supporting your product.

sunny_gupta

I think an R730/R850 for a home is way overkill unless you have several hundred clients to connect to a single AP. You might be better served to return/replace the R730 with a single (or maybe 2 depending on the property layout) entry or mid range AP such as an R350 or maybe R550 but even that may be overkill.

We have deployed the high end in places like convention centres or other Large Venues where thousands of users will be connected to the WiFi.

Whoever suggested an R850 for home did not provide sound advice.

R730 is still supported on all the platforms it was released on, it just never had Unleashed software.

nick_s

Yes a R730 and even my R720 are likely "overkill" for my house, but I was tired of having constant connection and roaming issues with my Asus mesh setup. The reason I am upgrading from my R720 is because of the lack of AX support. Regardless of the opinion as to what is overkill, it would be nice to have continued support of this "high end" product. Can we normal users at least get the latest version of the solo firmware if you guys won't support unleashed?

sunny_gupta

@nick_s yes! I posted the link above. You should be able to download it with a ruckus support portal login.

nick_s

Sorry, I should have asked, is there any way to download this without being a premium support user? It would be nice to have the vulnerability fixes the newer solo firmware contains.

nick_s

"That file is only available to Premium Support users. "

syamantakomer

Hi @nick_s,

Let me get the link fixed.

All solo images are supposed to be available without premium support.

I will update you, once this is done.

Sorry for the inconvenience.

nick_s

@syamantak_omer

Thanks for getting the link fixed. Is there any way to request support for unleashed for the R730? I realize it's a long shot, but that would allow me to utilize my R720 and R730 with ease.

syamantakomer

Hi Nick,

You should be able to download the firmware now. Premium flag has been removed from this file.

Regarding Unleashed support on R730, It is not possible, because product team works with different aspects of the product, before deciding what firmware and solutions will be supporting it.

If you have just one AP, I suggest you use it in standalone mode.

ms264556

Hi Syamantak,

I just tried to download solo for an R650, and I see its latest Solo firmware is also premium-only.

Could you maybe go through the downloads and fix them all? It seems like there was a process change a few months ago & everything was getting unnecessarily marked as premium.

Thanks!

Tony

Anye02

True, unless you use putty and upgrade it to think it’s a R850 which than you can use the R730 only for unleashed controller since the system thinks it’s R850 but don’t upgrade past 200.14.6.1.203 if you decide to do so. I did and won’t go back, here’s the guide;
https://ms264556.net/ruckus/R730Unleashed

Anye02

This should help, True, unless you use putty and upgrade it to think it’s a R850 which than you can use the R730 only for unleashed controller since the system thinks it’s R850 but don’t upgrade past 200.14.6.1.203 if you decide to do so. I did and won’t go back, it’s controlling my R750 and other APs. ( here’s the guide; )
https://ms264556.net/ruckus/R730Unleashed

Anye02