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HELP! New R500 unleashed AP frequent reboots with the reboot reason [watchdog timeout] and [application reboot]
unknown
New R500 unleashed AP frequent reboots with the reboot reason [watchdog timeout] and [application reboot].
The APs included member and master AP frequent reboots 3-4 times daily. The WiFi channel will be resumed 5-10 minutes everytime. The below is the updated AP's log. Please help!
Aug 5 16:07:10 ruckus syslog: eventd_to_syslog():AP[PPSH-AP01@e0:10:7f:17:ee:10] joins with uptime [195] s and last disconnected reason [AP Restart : watchdog timeout ] Aug 5 16:07:10 ruckus syslog: eventd_to_syslog():AP[PPSH-AP02@e0:10:7f:17:80:10] joins with uptime [199] s and last disconnected reason [AP Restart : watchdog timeout ]
Aug 5 16:07:15 ruckus syslog: eventd_to_syslog():AP[PPSH-AP01@e0:10:7f:17:ee:10] warm boot successfully,last reboot reason [watchdog timeout ].
Aug 5 16:07:15 ruckus syslog: eventd_to_syslog():AP[PPSH-AP02@e0:10:7f:17:80:10] warm boot successfully,last reboot reason [watchdog timeout ].
Aug 5 16:08:18 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:80:10] Radio ON
Aug 5 16:08:18 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:80:10] Radio ON
Aug 5 16:08:33 ruckus syslog: eventd_to_syslog():AP[PPSH-AP04@d4:68:4d:05:ae:10] joins with uptime [55] s and last disconnected reason [AP Restart : application reboot]
Aug 5 16:08:35 ruckus syslog: eventd_to_syslog():AP[PPSH-AP03@e0:10:7f:17:ae:60] joins with uptime [57] s and last disconnected reason [AP Restart : application reboot]
Aug 5 16:08:37 ruckus stamgr: stamgr_update_reboot_info():AP[d4:68:4d:05:ae:10] reboot detail:election: rcv the reboot package send by master.
Aug 5 16:08:37 ruckus syslog: eventd_to_syslog():AP[PPSH-AP04@d4:68:4d:05:ae:10] warm boot successfully,last reboot reason [application reboot].
Aug 5 16:08:40 ruckus stamgr: stamgr_update_reboot_info():AP[e0:10:7f:17:ae:60] reboot detail:election: rcv the reboot package send by master.
Aug 5 16:08:40 ruckus syslog: eventd_to_syslog():AP[PPSH-AP03@e0:10:7f:17:ae:60] warm boot successfully,last reboot reason [application reboot].
Aug 5 16:08:55 ruckus syslog: eventd_to_syslog():AP[PPSH-AP01@e0:10:7f:17:ee:10] joins with uptime [60] s and last disconnected reason [AP Restart : application reboot]
Aug 5 16:08:59 ruckus stamgr: stamgr_update_reboot_info():AP[e0:10:7f:17:ee:10] reboot detail:election: The unleashed network have another master and the priority is less than it, so reboot.
Aug 5 16:08:59 ruckus syslog: eventd_to_syslog():AP[PPSH-AP01@e0:10:7f:17:ee:10] warm boot successfully,last reboot reason [application reboot].
Aug 5 16:09:39 ruckus syslog: eventd_to_syslog():AP[d4:68:4d:05:ae:10] Radio ON
Aug 5 16:09:39 ruckus syslog: eventd_to_syslog():AP[d4:68:4d:05:ae:10] Radio ON
Aug 5 16:09:43 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ae:60] Radio ON
Aug 5 16:09:43 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ae:60] Radio ON
Aug 5 16:10:02 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ee:10] Radio ON
Aug 5 16:10:02 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ee:10] Radio ON
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michael_brado
That looks like Unleashed (Master) in the msgs, but I have not seen those before.
Please contact Tech Support for further more in depth troubleshooting assistance.
https://support.ruckuswireless.com/contact-us
You might try factory defaulting this AP too, to see if it might clear things up?
unknown
Rebooted again
Aug 9 12:52:17 ruckus syslog: eventd_to_syslog():AP[PPSH-AP03@e0:10:7f:17:ae:60] joins with uptime [191] s and last disconnected reason [AP Restart : application reboot] Aug 9 12:52:18 ruckus syslog: eventd_to_syslog():AP[PPSH-AP04@d4:68:4d:05:ae:10] joins with uptime [194] s and last disconnected reason [AP Restart : application reboot]
Aug 9 12:52:20 ruckus syslog: eventd_to_syslog():AP[PPSH-AP01@e0:10:7f:17:ee:10] joins with uptime [196] s and last disconnected reason [AP Restart : application reboot]
Aug 9 12:52:21 ruckus stamgr: stamgr_update_reboot_info():AP[e0:10:7f:17:ae:60] reboot detail:election: rcv the reboot package send by master.
Aug 9 12:52:21 ruckus syslog: eventd_to_syslog():AP[PPSH-AP03@e0:10:7f:17:ae:60] warm boot successfully,last reboot reason [application reboot].
Aug 9 12:52:22 ruckus stamgr: stamgr_update_reboot_info():AP[d4:68:4d:05:ae:10] reboot detail:election: rcv the reboot package send by master.
Aug 9 12:52:22 ruckus syslog: eventd_to_syslog():AP[PPSH-AP04@d4:68:4d:05:ae:10] warm boot successfully,last reboot reason [application reboot].
Aug 9 12:52:25 ruckus stamgr: stamgr_update_reboot_info():AP[e0:10:7f:17:ee:10] reboot detail:election: rcv the reboot package send by master.
Aug 9 12:52:25 ruckus syslog: eventd_to_syslog():AP[PPSH-AP01@e0:10:7f:17:ee:10] warm boot successfully,last reboot reason [application reboot].
Aug 9 12:52:36 ruckus syslog: eventd_to_syslog():AP[PPSH-AP02@e0:10:7f:17:80:10] joins with uptime [215] s and last disconnected reason [AP Restart : watchdog timeout ]
Aug 9 12:52:42 ruckus syslog: eventd_to_syslog():AP[PPSH-AP02@e0:10:7f:17:80:10] warm boot successfully,last reboot reason [watchdog timeout ].
Aug 9 12:53:22 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ae:60] Radio ON
Aug 9 12:53:22 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ae:60] Radio ON
Aug 9 12:53:24 ruckus syslog: eventd_to_syslog():AP[d4:68:4d:05:ae:10] Radio ON
Aug 9 12:53:24 ruckus syslog: eventd_to_syslog():AP[d4:68:4d:05:ae:10] Radio ON
Aug 9 12:53:26 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ee:10] Radio ON
Aug 9 12:53:26 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ee:10] Radio ON
Aug 9 12:53:44 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:80:10] Radio ON
Aug 9 12:53:44 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:80:10] Radio ON
Aug 9 15:52:45 ruckus syslog: eventd_to_syslog():AP[PPSH-AP03@e0:10:7f:17:ae:60] joins with uptime [55] s and last disconnected reason [AP Restart : watchdog timeout ]
Aug 9 15:52:49 ruckus syslog: eventd_to_syslog():AP[PPSH-AP03@e0:10:7f:17:ae:60] warm boot successfully,last reboot reason [watchdog timeout ].
Aug 9 15:53:50 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ae:60] Radio ON
Aug 9 15:53:50 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ae:60] Radio ON
unknown
Anyone can tell me what is [application reboot] & [watchdog timeout ]??
michael_brado
The Application Reboot says it was due to election issue with the Master AP.
Aug 9 12:52:22 ruckus stamgr:
stamgr_update_reboot_info():AP[d4:68:4d:05:ae:10] reboot
detail:election: rcv the reboot package send by master.
Aug 9
12:52:22 ruckus syslog:
eventd_to_syslog():AP[PPSH-AP04@d4:68:4d:05:ae:10] warm boot
successfully,last reboot reason [application reboot].
Have you tried Ruckus Tech Support?
I cannot find any existing bugs, they will want your Support Info file for review.
unknown
Yes, I have report to Ruckus Support more 10 days ago. But they didn't reply any resolution or suggestion. Their response time is too low as well.
unknown
I attached AP's log file for them to investigate.
unknown
Hi Ian,
i have a similar issue with my T300 APs.
Did you get this working in the meanwhile?
I am using Firmware 200.1.9.12.62.
Thanks.
Kind Regards
Marco
michael_brado
Announcing: Ruckus Unleashed 200.2.9.13.186 is now Live
https://forums.ruckuswireless.com/ruckuswireless/topics/announcement-ruckus-unleashed-200-2-ga-is-no...
unknown
I have just seen this issue on Unleashed
200.5.10.0.291
And I only have one AP at hope for testing from my employer - any reason for this?
Just saw it two times within 20 min.
Unleashed App says: AP Restart: Application Reboot.
What's happening, and how can I retain debug logs during reboots?
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