Zone planner has some bugs.. So does Support !!!

Question

Zone planner has some bugs.. Tech support has once let again let me believe that they will call me back within a reasonable amount of time, and here I sit with no call back and software that will not generate a report. Here is my real question, why is it that I deal with several different aspects of communications and always respond to my customers within a reasonable amount of time, while those at Ruckus seem to only be dealing with one aspect of communications and I routinely get ZERO feedback from support or engineers?  That's my question. I have customers who are absolutely frustrated and I have no justification to prove otherwise..

michael_brado · Answer

Thanks, I got your screen shot, and attached it to your ticket #319788 Dan.

Our TSE Joe Tassone, will assist you when you call in or contact us thru the portal on Monday.

unknown · Answer

No case number. I started a simple chat through support and was told that no one was available to assist me and to provide my call back information and an engineer would get back to me shortly. I asked will this truly be addressed quickly and was told yes. I provided my call back information and still have not heard anything. I am going to pack it in for the week and re address again on Monday. I can only do what I can do..

Thanks and for some reason my image did not attach properly during my last comment. It should be above..

michael_brado · Answer

What's your case number Dan?  
Please attach your image to the ticket.
I'll see if I can assist with expediting your request.
I am the forums moderator, thanks.