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Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

scott_larson_1i

My dashboard 200.8 indicates there are no wired clients connected. However that is not true as I have 7 wired clients connected

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Anusha_Vemula

Hi Scott,

How are these wired devices connected to the network? What is the AP model?

- Anusha

syamantakomer

Hi Scott,

Active wired clients will only be displayed when 802.1X is enabled on the Ethernet port of the Access point and when clients are connected and authorized over it.

Regards,
Syamantak Omer

arun_nagaraj

Hi Scott,

Are you doing Port-Based 802.1X authentication for the wired clients. To check for Port-Based authentication please check the below user guide

Unleashed User Guide

https://support.ruckuswireless.com/documents/3123-ruckus-unleashed-200-8-ga-user-guide

Please check page number 231

Regards,
Arun N

scott_larson_1i

I am using a 7150. The wired devices are connect to the 7150

syamantakomer

Hi Scott,

This means you are using Unleashed in 200.8 version as ICX switch management was added to latest version.

Could you confirm exactly where you are checking "wired client" status and share the screenshot.

Regards,
Syamantak Omer

scott_larson_1i

Hi Syamantak,

Thanks for your reply. Attached is a screen shot. Please let me know if you need additional information. Image_ images_messages_5f91c497135b77e247b00bcb_ae857a6cf9d601969ee2375e40179c01_RackMultipart20200505655861dsx-2980925d-d457-4cd2-9352-6ef1f82a336a-1444239261.PNG1588695197

Image_ images_messages_5f91c497135b77e247b00bcb_ae857a6cf9d601969ee2375e40179c01_RackMultipart20200505655861dsx-2980925d-d457-4cd2-9352-6ef1f82a336a-1444239261.PNG1588695197