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"Google Maps API error:" on ZD 10.x.

unknown

Hi.

Our partner's enginner have deployed ZD with version 10.x.

But Zd shows error msg as "Google Maps API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error"
Image_ images_messages_5f91c3e7135b77e2478d7e3d_4d0572af07586cd31cf84d45fdc08e58_RackMultipart2017082374408wqzc-8cb835a6-0068-42f0-b6ef-445bafba312b-301186382.PNG1503501737

Image_ images_messages_5f91c3e7135b77e2478d7e3d_4d0572af07586cd31cf84d45fdc08e58_RackMultipart2017082374408wqzc-8cb835a6-0068-42f0-b6ef-445bafba312b-301186382.PNG1503501737

How it solve and why does SZ show it?

Regards.

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michael_brado

Hi Jeronimo, I think your last question is why does your partner see this on ZoneDirector?

Findings:
ER-5360: ZD1200 on 10.0.0.0.1424 Google Maps API error: MissingKeyMapError

Assumeing there is no network connection issue, it looks like the Google Map server is rejecting the request
and we may not be able to learn the exact reason. We have discovered the solution is for customers to apply
for either a Google Map API key or a Bing Map API key of their own, and use it instead.

Image_ images_messages_5f91c43d135b77e2479da958_7e20279bd3510a3edd14ae52f010c0cf_3266usmrqa_inline-0dde1be6-c043-41e3-92ad-a850c74385eb-2071504680.png1503520630

Image_ images_messages_5f91c43d135b77e2479da958_7e20279bd3510a3edd14ae52f010c0cf_3266usmrqa_inline-0dde1be6-c043-41e3-92ad-a850c74385eb-2071504680.png1503520630

If you're unable to see this configuration icon if the map loaded failed, you can change the map
setting under Configuration -> System page, like this:

Image_ images_messages_5f91c43d135b77e2479da958_28a45efcd2ff2c10780cd1fa116fde08_32661dd3jcg_inline-b6e1e18e-82ac-44e3-939d-db7757ffdece-840582771.png1503520922

Image_ images_messages_5f91c43d135b77e2479da958_28a45efcd2ff2c10780cd1fa116fde08_32661dd3jcg_inline-b6e1e18e-82ac-44e3-939d-db7757ffdece-840582771.png1503520922

We've heard from other customers that their Google Map API key resolved the issue.

Can you/your partner apply and test your own API key in this case and let us know?
Thanks and best regards.

unknown

Thanks for kindly answer, Micheal.

you are correct. It's my mis-typing.

Whose api key should be applied? anyone's key?

Regards.

unknown

Hi Micheal.

Thanks for your suggsstion, I have solved map problem.

I get google api using my account, and apply it onto ZD.

And It disappeared error msg.

Thank you.

unknown

Now Google wants an API key to authenticate users to access their APIs`.
You need to get the API key. Once you get the API key change the previous.
photo editor

unknown

The problem is that in order to edit the API key, you need to first be able to LOAD the map, which fails without an API key. How an we change this setting outside of the map dialog itself? Is there a CLI command?

unknown

You have to be carefull not to enter a space at the end of the API key. That was the reason why the entered API key did not work at my ZD in the first place. Getting a key via https://developers.google.com/maps/documentation/geocoding/get-api-key

unknown

Hi, After applying API, Dashboard disappeared displaying Loading...
Please help get out this issue

marius_negrea

Did you solve the problem? Today I've got the same "Loading" screen...

unknown

Not sure if you are still having the issue, but if anyone else encounters this problem this is how I reverted the changes:
1. Navigate to the URL that is the System Settings page of the controller (it is just the dashboard URL that is broken): https://[ControllerIP]/admin10/conf_system.jsp

2. Scroll to the bottom and clear the Configure Map section of the API key you put in

3. Apply the changes and try the dashboard page again.