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C110 Upgrade Firmware Greyed Out

unknown

I think I previously posed this in the wrong category. Sorry about that. I didn't realize initially how this forum worked.

I have a c110 that has both firmware buttons (Online Upgrade & Local Upgrade) greayed out (see screenshot). Something perhaps went wrong in an upgrade somewhere... Is there a way to start at the beginning with a known good starter firmware and reset to factory defaults. Perhaps with Putty/SSH or upgrading off of a USB thumb drive?

Image_ images_messages_6176fe0f793b38530dd06e9d_89c04c5740d4275c33b090162190c25f_C110FirmwareGreyedOut-33a72e22-b30d-47fa-bb79-90436bb9c77d-279518979.png

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David

Hi David,

I would try to reset the AP from CLI (ssh),

set cm reset

If still not showing you can also factory reset the unit,

set cm factory-default

To check the status,

get cm status

Thanks.

David.

syamantakomer

Hi David,

You can also upgrade the AP using CLI.

Use FTP or TFTP for the upgrade.

unknown

@syamantak_omer

I tried to login with WinSCP using FTP protocol on port 22. using the GUI username and password.

I get a message saying "access denied". Is there a different username & password for FTP?

syamantakomer

Hi David,

Ask was to upgrade AP using AP CLI over FTP.

Here are the commands.

Using TFTP:

fw set proto tftp
fw set host 192.168.0.10
fw set control 106.0.0.99.1363.bl7
fw upgrade
reboot

Using FTP:

fw set control <FIRMWARE_FILE>
fw set proto ftp
fw set host <FTP_SERVER_IP>
fw set user <FTP_USERNAME>
fw set password <FTP_PASSWORD>
fw up

unknown

@david_saez

Before I dive in deeper. I ran a get cm status The c110 says something is "off line" and something is "Ok"

Any thoughts regarding what might be "Off line", and what might be "Ok"?

ruckus(ap-mode)# get cm status
Off line
OK

unknown

@david_saez

I did a command set cm factory-default and the device rebooted, but did not reset to factory default. all the original settings are still active.

Going to hold off on a FTP firmware push until I have a 2nd 110 backup box on standby.

ruckus(ap-mode)# set cm factory-default
OK

unknown

Im looking through various Ruckus support youtube videos. It would appear that there is a firmware upgrade progression that sometimes must be followed. I may have skipped a necessary firmware upgrade step. How can I determine if a firmware needs a certain upgrade progression. Ive dug around a little bit on the ruckus download site, but I don't see what I am looking for.