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Upgrading SZ100 error: The system cannot be upgraded, because the following zone(s) will be unsupported: v3.5.1.0.419 * 1.

unknown

Hello Everybody,

Trying to upgrade my SmartZone100. Current version 3.6.2.0.250, AP Firmware version 3.6.2.0.759. Trying to install version 5 (file scge-installer_5.2.2.0.317.ximg) and got the following error: The system cannot be upgraded, because the following zone(s) will be unsupported: v3.5.1.0.419 * 1. If I try version 5.0.0.0.675, I get: Uploaded image failed. Reason: unsuported version.

I can't see any versions between 3.6 and 5.

Any help is apprecaited.

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Vineet_nejwala

Hi Sergei,

As per the error you have an AP Zone running on version 3.5 which is not supported on 5.2 code. Please isolate this AP zone and update it to 3.6 and the controller upgrade to 5.2.2 would be success.

Best Regards

Vineet

unknown

Hi Vineet,

Thank you for your reply but it is already on version 3.6.2.0.250. That is why I am a bit confused.

Thank you.

Image_ images_messages_6176751d793b38530dd041bf_3555eb686adf77fe921871db19f5b7c5_ruckus1-9412bf4c-ee64-47be-98a6-e3d446db047a-1455691685.JPG

sam_evans

Hi Sergei,

You need to look at the Zones on the SmartZone, not the system information. For example my lab SZ100 is on version 6.0 but the Zone Sam Evans is still using 5.2.2 FW.

Image_ images_messages_61767680b14ac91af596424c_4995cf7f6db1ae65f0d33c2ddacab5f4_SZ100-64ca5be1-44e3-496d-ac86-4ee1088582e0-202292325.png

David

Hi Sergei,

you can't upgrade to 5.0 onwards and keep zones in 3.5.1. In order to do that you'll need to upgrade zones to 3.6.2 first (make sure APs support that version first), then you'll be able to move forward.

Thanks.

David.

unknown

@sam_evans

Hi Sam,

Brilliant! Make sence now. Upgradeded APs, now trying again.

Thank you.

Vineet_nejwala

Hi @sergei_yevseyev

In v/SZ once you update the controller you need to update the AP zone manually. So I am assuming when you did the upgrade from 3.5 to 3.6 to the controller you did not upgrade all or few zone to 3.6.

Please validate AP zone firmware by GUI of controller---> Access Point---> Select the AP Zone--->Edit.

Image_ images_messages_6176784e3a5e841cb234437e_e582088c6ce44a9fea074fe634100985_APimage-128a0475-90b9-4f7d-ba6b-f426e6cc10e7-258252889.PNG

Best Regards

Vineet

unknown

It worked. Thank you everybody!