R650 fails to join SZ100

jason_hilt

SZ100 running Controller Version 5.2.1.0.515
New, never used R650 on software version 114.0.0.0.1294

Multiple R650s fail to join or even be seen by the SZ100 controllers.  Even after putting in the controller IP addresses directly on the AP, it still fails to join, see, or be seen by the SZ100s.  No mention in logs anywhere.  Factory reset APs with no change.
No idea where to go from here.  Google has nothing.  No previous versions of software for the R650 to try, that I can see other than unleashed, which we don't want.

Will be putting in a support ticket but figured I would ask here just in case someone has/had the same issue.

syamantakomer

Hi Jason,

Could you check if Application Signature package is updated on the controller.

Go to SZ GUI >> Firewall >> Application control >> Check the application signature package file name.

There could be other factors as well like issue in the network, Port blocked between the AP-SZ, etc.

Make sure port 22 and 443 are open between the AP-SZ.

Regards,
Syamantak Omer.