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Stuck in blinking Status after upgrade to zd1100_9.10.2.0.29.ap_9.10.2.0.29

roy_jorolan

After upgrading the firmware of ZD100 from 9.8 to 9.10, and the installation was 100% complete, the screen is stuck to Restarting. The STATUS led is always blinking. I've waited for 45mins and still the same. I can't ping the assigned Ip address of the unit.

SO i decided to restart the unit, but still stuck in STATUS blinking.
I can't ping the assigned Ip address of the unit.

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unknown

ZD100? Are we talking about SmartZone 100?
Be patient when upgrading that! Upgrading a cluster of two can easily be 1,5 hours!So upgrading a single one could easily be 45 min or more.

roy_jorolan

Yes, 1- unit ZD1100 only.

But before when I upgraded the firmware from 9.7 to 9.8, it didn't take that much time.

unknown

Ah, ok, ZoneDirectors should not take that long - 10-15 minuts max!SmartZones is sloooow.. 😕
Do you have a backup?Maybe reset it and apply the backup?

roy_jorolan

Hi Jakob,

Do you have any link/info about the procedures in how to reset the zd1100?
Thank you in advance.

unknown

Only the ones from the admin manual.Power off,Hold in the Reset button (needs a paperclip) for 5-10 sec while repowering the device.
That should get it back to factory defaults/blank on the last firmware loaded with success.

Hope it helps.