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lost SmartZone 100 Admin Password

abhijit_gurav

As i lost GUI password,could you please help me how to recover Admin GUI password without resetting SZ.Even i dont have any backup configuration as well.

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unknown

I believe if you open a support case they can unlock it for you.

abilashpr

Hi Abhijith,

I hope you are running 3.x firmware version, if yes then please get in touch with your local SE, they would be able to help you reset the password.

Hope it helps!!!

Regards,
Abilash PR.

abhijit_gurav

yes open case with support however they are asking to reset SZ. as this is for hotel and we have around 400 AP and dont want to loose existing configuration.

unknown

They should be able to unlock it without resetting the entire sz.

unknown

If support can't do it, then yes - you will have to reset the smartzone.

abilashpr

Hi Abhijith,

What is the version of the controller ?

Regards,
Abilash PR.

sanjay_kumar

Hi Abhijit,

Can you share the case number so that we can look into?

abhijit_gurav

01045584

syamantakomer

Hi Abhijit,

I think you have raised another support case 01051937 where support engineer requested you serial console access for SZ-100.

Since you are not sure if you are on 5.x or 3.x version, we could try resetting the password using console access.

Please arrange the serial console access and keep in touch with support engineer on case #01051937.

I have instructed the TSE about the procedure.

Regards,
Syamantak Omer

unknown

i am facing the same issue. Am unble to access controller via console

syamantakomer

Please open a support case and let support team validate if an RMA can be done.